Call Center Customer Service Agent

Vibes And Verbs; Los Angeles (CA); On-site; USD 36,000 - 46,000; Full time

Job summary

Join a leading company as a Call Center Customer Service Agent in Los Angeles, CA. You will assist customers over the phone, ensuring inquiries are answered promptly. Responsibilities include handling calls, resolving issues, and maintaining customer satisfaction. The role offers opportunities for growth and a supportive work environment.

Benefits

Competitive salary with performance-based raises

Professional development and growth opportunities

Health insurance options

Paid time off and holidays

401(k) plan

Positive, supportive, and inclusive work environment

Qualifications

• 1+ year of experience in a customer service or call center environment preferred.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Handle inbound and outbound calls regarding product information and inquiries.
• Maintain a high level of customer satisfaction by resolving complaints.
• Assist in processing orders and returns.

Skills

Communication

Problem Solving

Interpersonal Skills

Education

High school diploma or equivalent

Associate's or bachelor’s degree

Job description

Department: Vibes And Verbs

Location: Los Angeles, CA

Compensation: $36,000 - $46,000 / year

Description


Job Description:
As a Call Center Customer Service Agent at Vibes And Verbs, you will play a key role in assisting customers over the phone, ensuring that their inquiries are answered in a timely, professional, and efficient manner. You will be responsible for providing exceptional service, addressing customer concerns, and assisting with product inquiries to ensure customer satisfaction.


Key Responsibilities


Responsibilities:

• 
  Handle inbound and outbound calls with customers regarding product information, inquiries, and issue resolution
  
  
• 
  Maintain a high level of customer satisfaction by resolving complaints or concerns efficiently
  
  
• 
  Provide accurate information regarding products, services, and promotions
  
  
• 
  Update customer records and data in the system
  
  
• 
  Assist in processing orders and returns
  
  
• 
  Follow company policies and procedures to ensure quality service
  
  
• 
  Collaborate with team members and supervisors to improve customer service strategies
  
  
• 
  Meet or exceed performance targets, including call handling time and customer satisfaction ratings
  
  
  
  

Skills, Knowledge and Expertise


Qualifications:

• 
  High school diploma or equivalent required; associate's or bachelor’s degree preferred
  
  
• 
  1+ year of experience in a customer service or call center environment preferred
  
  
• 
  Strong verbal communication and interpersonal skills
  
  
• 
  Ability to handle challenging customer situations with patience and professionalism
  
  
• 
  Excellent problem-solving abilities
  
  
• 
  Basic computer skills with the ability to learn new systems quickly
  
  
• 
  Bilingual (English/Spanish) is a plus
  
  
  
  

Benefits


Benefits:

• 
  Competitive salary with opportunities for performance-based raises
  
  
• 
  Professional development and growth opportunities within the company
  
  
• 
  Health insurance options
  
  
• 
  Paid time off and holidays
  
  
• 
  401(k) plan
  
  
• 
  A positive, supportive, and inclusive work environment