Call Center Customer Care Specialist

CJS Heating & Air, Inc.; Centerville, Northern (OH, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

CJS Heating & Air, Inc. in Dayton, OH is hiring a Customer Service Representative for our call center. You will deliver exceptional service to Members and prospective customers, providing solutions and building positive relationships in a fast-paced setting.

The role requires 2+ years in customer service, 1+ year in a call center, and familiarity with ServiceTitan or home services. Strong communication, problem-solving, and time-management skills are essential for success.

Qualifications

• 2+ years of Customer Service experience required.
• 1+ year of Call Center experience preferred.
• Experience with ServiceTitan or in the home services industry is a plus.
• Strong computer skills (MS Word, email, CRM/CMS systems preferred).

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide solutions, resolve concerns, and ensure customer satisfaction.
• Actively listen to customer needs and clarify information as needed.
• Build strong, lasting relationships with customers and team members.
• Accurately document customer interactions in internal systems.
• Maintain productivity, quality, and attendance standards.

Skills

Customer service

Call center

CRM/CMS

MS Word

Email

Tools

ServiceTitan

CRM/CMS software

MS Word

Job description

CJS Heating & Air, Inc. in Dayton, OH is hiring a Customer Service Representative for our call center. You will deliver exceptional service to Members and prospective customers, providing solutions and building positive relationships in a fast-paced setting.

The role requires 2+ years in customer service, 1+ year in a call center, and familiarity with ServiceTitan or home services. Strong communication, problem-solving, and time-management skills are essential for success.