Remote Call Center BDR - Appointment Growth Specialist

Napleton Automotive Group; Arlington Heights (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Sign-on bonus

Attendance bonus

Monthly contest

Remote work option

Medical and Vision

401K Plan

Paid time off and vacation

Growth opportunities

Insurance package (Dental, Life, Short

Long Term, AD&D insurance

Paid Training

Employee vehicle purchase plans

Family owned

Job security

Flexible schedule

Discounts on products and services

Job summary

Ed Napleton Automotive Group in Arlington Heights, IL is seeking a Call Center Representative/Business Development Representative. The role handles internet inquiries and phone leads to generate appointments for dealership service and sales, with a work-from-home option after training.

The position offers a competitive hourly rate, bonuses, and a comprehensive benefits package. Prior call center experience helps, and bilingual skills are a plus for customer interactions.

Qualifications

• Excellent computer skills required.
• Call center experience helpful but not required.
• Bilingual a plus.

Responsibilities

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
• Answer customer internet inquiries by both email and phone
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Skills

Persuasive communication

Excellent computer skills

Call center experience

Bilingual

Job description

Ed Napleton Automotive Group in Arlington Heights, IL is seeking a Call Center Representative/Business Development Representative. The role handles internet inquiries and phone leads to generate appointments for dealership service and sales, with a work-from-home option after training.

The position offers a competitive hourly rate, bonuses, and a comprehensive benefits package. Prior call center experience helps, and bilingual skills are a plus for customer interactions.