Call Center Collections Agent

MCI; Tampa (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Call Center Collections Agent to join their dynamic team in Tampa. This role is pivotal in managing customer relationships and ensuring timely payments through effective communication and negotiation. As part of a leading BPO company, you will engage with clients, resolve outstanding debts, and contribute to a supportive work environment that values your efforts. With opportunities for growth and competitive compensation, this position is perfect for those looking to make a meaningful impact in the collections field. If you thrive in fast-paced settings and are passionate about helping others, we invite you to apply today!

Benefits

Paid Time Off

Health Coverage

Retirement Plans

Disability Insurance

Life Insurance

Career Growth Opportunities

Paid Training

Supportive Work Environment

Qualifications

• Experience in collections or customer service is advantageous.
• Strong verbal and written communication skills are essential.
• Familiarity with debt collection laws and compliance is preferred.

Responsibilities

• Place outbound calls to discuss outstanding balances and negotiate repayment plans.
• Provide excellent customer service while addressing concerns and objections.
• Document interactions and maintain accurate records of customer accounts.

Skills

Verbal Communication

Negotiation Skills

Customer Service

Active Listening

Empathy

Education

High School Diploma

College Coursework

Tools

Collection Software

CRM

Call Center Technology

Job description

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Tampa, FL

We are seeking a Collections Agent responsible for contacting customers with outstanding debts to collect payments and negotiate repayment plans. This role involves effective communication and negotiation skills to resolve balances while maintaining positive customer relationships.

To be considered, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

1. Place outbound calls to discuss outstanding balances, payment options, and negotiate repayment plans.
2. Use scripted dialogues and negotiation techniques to encourage timely payments.
3. Engage professionally and empathetically, addressing customer concerns and objections.
4. Provide accurate account information, payment terms, and consequences of non-payment.
5. Process payments over the phone, ensuring accuracy and compliance.
6. Document interactions and payment arrangements in the system.
7. Adhere to legal and company policies, including FDCPA regulations.
8. Maintain accurate records of customer interactions and account statuses.
9. Generate reports on collection performance and outcomes.
10. Provide excellent customer service, resolving issues and escalating when necessary.
11. Build rapport to facilitate positive interactions and cooperation.

Candidate Qualifications

All motivated and dedicated applicants are encouraged to apply. The ideal candidate will possess:

• High school diploma or equivalent; college coursework preferred.
• Experience in collections, customer service, or call centers is advantageous.
• Strong verbal and written communication skills.
• Interpersonal skills including active listening and empathy.
• Ability to work in a fast-paced environment and handle challenging situations professionally.
• Familiarity with collection software, CRM, and call center technology is a plus.
• Knowledge of debt collection laws and compliance is preferred.
• Attention to detail, organizational skills, and proficiency in data entry.
• Willingness to work flexible hours, including evenings and weekends.

Conditions of Employment

• Must be authorized to work in the country.
• Willing to submit to background/security investigations and drug screening, contingent on job offers.

Compensation and Benefits

At MCI, we value your contributions with competitive pay and benefits, including paid time off, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

If you're ready to join a company that recognizes your efforts and supports your growth, apply today!

Physical Requirements

This is a sedentary role requiring long periods of sitting, computer use, and occasional movement within the office. Ability to lift up to 40 pounds may be required.

Reasonable Accommodation

We provide accommodations for qualified individuals with disabilities as required by law. Please contact Human Resources if needed.

Diversity and Equality

We embrace diversity and are committed to an inclusive workplace free from discrimination and harassment. All employment decisions are based on merit and qualifications.

About MCI

MCI provides innovative solutions in BPO, IT services, and more, with a strong track record of growth and industry recognition. We operate globally with numerous subsidiaries and employ over 10,000 professionals.

Disclaimer

This description provides a general overview and is not exhaustive. Responsibilities and requirements may evolve, and employment is at-will.