Patient Service Representative - Bilingual English and Spanish

Urban-Health-Plan,-Inc; New York (NY); On-site; USD 22,000 - 32,000; Full time

Job summary

Urban Health Plan in Bronx, NY is seeking a bilingual Patient Services Representative (English/Spanish) for on-site roles across 2026. The position offers full-time employment with a typical 40-hour work week and a focus on welcoming patient experiences with administrative support in a fast-paced healthcare setting.

The ideal candidate has a high school diploma or GED and at least 1 year of clerical/administrative experience in healthcare, strong communication skills, and proficiency with

Qualifications

• 1 year of clerical/administrative experience in a medical setting preferred.
• Bilingual English/Spanish required.
• Strong communication and interpersonal skills are essential.
• Excellent organizational and multitasking abilities.

Responsibilities

• Greet and assist patients in a professional manner.
• Schedule appointments and reschedule as needed.
• Verify insurance information via managed care website.
• Register patients and update demographic information.
• Answer phone calls and relay messages to providers.
• Collect co-pays and process payments.
• Maintain HIPAA confidentiality.
• Provide administrative support to the department.
• Collaborate with providers and clinical staff to ensure patient care.

Skills

Bilingual EN/ES

Communication skills

Interpersonal skills

Ability to thrive in fast-paced env

Education

High school diploma or GED

Job description

Job Details

Health Care Administrative Support

Patient Service Representative - Bilingual English and Spanish Bronx, NY Posted: 9/1/2026 Job Description Job ID#: 4574

Job Category: Health Care Administrative Support

Position Type: Employee (Full Time)

Positions Available: 10

Are you interested in a career where you can make a positive impact on patients every day? We are building our 2026 talent pipeline for Patient Services Representatives and inviting qualified candidates to apply for future opportunities across our organization. As a Patient Services Representative, you will play an essential role in creating a welcoming patient experience while providing administrative and customer service support in a fast-paced healthcare environment.

Because this listing is not tied to a specific or currently available opening, please note that response times for applications may vary between now and throughout 2026.

Typical Responsibilities:

• Greet and assist patients in a professional and friendly manner.
• Schedule appointments and reschedule no shows appointments
• Verify insurance information through managed care website.
• Register patients, assigned PCP (when applicable), check and maintain accurate demographic information, updates information as.
• Answer incoming phone calls, respond to patient inquiries and take messages for providers.
• Collect co-pays and process payments as needed.
• Maintain confidentiality and comply with HIPAA regulations.
• Helps to maintain charts and provide administrative support to the department.
• Collaborate with providers and clinical staff to ensure excellent patient care.

Preferred Qualifications:

• High school diploma or GED required.
• 1 year of experience in clerical/administrative functions required: medical office, or healthcare ideally.
• Must have strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Excellent organizational and multitasking abilities.Proficiency with computers and electronic medical records is a plus.
• Bilingual English/Spanish required

Starting Compensation:

$19.50 per hour based on 40 hours per week ($40,560 annualized).

Schedule Requirements

This is an on-site position for any of our health center locations. Candidates must have flexibility to work a 5-day during the week, which may include:

• Monday through Friday, 8:00 AM - 5:00 PM and 9:00 AM - 6:00 PM.
• Monday through Friday 8:00 AM - 5:00 PM and 9:00 AM - 6:00 PMwith rotating Saturdays (8am to 5pm). When scheduled to work a Saturday, employees will receive a day off during the week.

Schedules vary based on business and operational needs. Rotating Saturday schedules are provided in advance to support planning.

By applying, you'll be considered for upcoming Patient Services Representative openings throughout 2026. If your qualifications align with future opportunities, a member of our recruitment team will contact you to discuss available positions

Why Join Urban Health Plan (Community Health Center)?

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.