Call Center Agent (Work From Home)

Expivia; Erie (Erie County); Remote; USD 32,000 - 42,000; Full time

Job summary

Expivia Marketing is seeking customer service representatives to join our team. This is a work-from-home position with mandatory in-person training at our main office in Erie, PA.

The role focuses on maintaining a positive attitude, promptly addressing inquiries, and resolving complaints through multiple channels. You will keep detailed records of interactions and coordinate with teammates to improve service processes.

Qualifications

• Strong communication skills and professionalism.
• Ability to build rapport with customers.
• Detail oriented and able to multitask.
• Time management and organization.
• Positive attitude and consistent effort.
• Previous experience in sales or customer service is a plus.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries across channels.
• Acknowledge and resolve customer complaints.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Skills

Communication skills

Rapport-building

Detail oriented

Multitasking

Time management

Positive attitude

Education

High School Diploma or GED

Job description

Expivia Marketing is seeking customer service representatives to join our team!

THIS IS A WORK-FROM-HOME POSITION!

However, please note there will be mandatory initial in-person training at our main office in Erie, PA.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
  
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
  
• Ensure customer satisfaction and provide professional customer support.

Qualifications:

• Previous experience in sales, customer service, or other related fields a PLUS
• High School Diploma or GED Equivalent
• Ability to build rapport with customers
• Strong communication skills and professionalism
• Detail Oriented
• Ability to multitask and manage time effectively
• Provide a consistent positive attitude & effort