Call Center Agent – Student Services (Flexible Hours)

State-of-Georgi; Griffin (GA); On-site; USD 34,000 - 36,000; Full time

Job summary

The Call Center Technician role at the State of Georgia is a frontline position supporting prospective and current students across multiple channels. You will deliver accurate information, assist with admissions processes, and maintain CRM records with an emphasis on customer satisfaction.

Candidates should have a high school diploma and at least one year in customer service, with experience in multi-line phone systems and data entry.

Qualifications

• High school diploma or equivalent and at least 1 year of customer service experience.
• Experience in a call center or higher education setting is preferred.
• Must have data entry skills and be able to work flexible hours.

Responsibilities

• Respond to inquiries via phone, email, and text campaigns to provide accurate information.
• Assist with enrollment steps, admissions, financial aid, and registration.
• Document call details and update student records in the CRM.
• De-escalate issues and route complex inquiries to appropriate departments.

Skills

Customer service experience

Communication skills

Attention to detail

Organization skills

Problem solving

Education

High school diploma

Tools

Banner

CRM platforms

Job description

The Call Center Technician role at the State of Georgia is a frontline position supporting prospective and current students across multiple channels. You will deliver accurate information, assist with admissions processes, and maintain CRM records with an emphasis on customer satisfaction.

Candidates should have a high school diploma and at least one year in customer service, with experience in multi-line phone systems and data entry.