Student Care Agent - Federal Work-Study (Part-Time)

Georgia Gwinnett College; Lawrenceville (GA); On-site; USD 17,000 - 25,000; Part time

Job summary

Georgia Gwinnett College is seeking a part-time Federal Work Study - Customer Care Agent to support Admissions/Registrar and Student Financial Aid teams. The role involves handling inbound/outbound calls, emails, and chat, with CRM tracking and documentation maintenance.

Candidates must be enrolled in at least 6 credit hours and in good academic and conduct standing. The position emphasizes timely responsiveness, confidentiality, and excellent customer service within a temporary, part-time

Qualifications

• Federal Work Study award required.
• Currently enrolled in a minimum of 6 credit hours at Georgia Gwinnett College.
• Must be in good academic and conduct standing for the duration of employment.
• Ability to handle confidential information.

Responsibilities

• Answer inbound/outbound calls, emails, and chat responses.
• Track inquiries via CRM system.
• Maintain documentation for the Customer Care team.
• Stay updated on Enrollment Service policies and processes.
• Participate in ongoing training and meetings.

Skills

Analytical skills

Customer service

Communication skills

Confidentiality

Job description

Georgia Gwinnett College is seeking a part-time Federal Work Study - Customer Care Agent to support Admissions/Registrar and Student Financial Aid teams. The role involves handling inbound/outbound calls, emails, and chat, with CRM tracking and documentation maintenance.

Candidates must be enrolled in at least 6 credit hours and in good academic and conduct standing. The position emphasizes timely responsiveness, confidentiality, and excellent customer service within a temporary, part-time