Federal Work Study Student - Receptionist Call Center Worker

State-of-Georgi; Griffin (GA); On-site; USD 14,000 - 19,000; Part time

Job summary

Southern Crescent Technical College in Griffin, GA is seeking a Federal Work Study Student - Receptionist Call Center Worker to support the Financial Aid office. This role combines front-desk customer service with call-center duties and requires enrollment in at least 6 credit hours with SAP adherence.

The position offers $12.00 per hour, daytime shifts (8:00 a.m.–6:00 p.m.), and requires a high school diploma or GED. It provides practical office experience within Georgia's state programs.

Qualifications

• High school diploma or GED is required or equivalent.
• Enrollment in at least 6 credit hours is required for Federal Work Study eligibility.
• Must maintain Satisfactory Academic Progress (SAP) for Federal Student Aid programs.

Responsibilities

• Greet college visitors and determine the nature of their business.
• Answer, screen and route telephone calls promptly to appropriate staff.
• Provide accurate information and timely messages to students, staff, and the public.
• Assist with filing, scanning documents, and maintaining an orderly office environment.

Skills

Interpersonal skills

Customer service

Verbal communication

Phone etiquette

Organized

Detail oriented

Professional dress

Phone system operation

Time management

Education

High school diploma or GED

Tools

Copy machines

Fax machines

Telephone system

Job description

Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Job Title:Federal Work Study Student - Receptionist Call Center WorkerAgency:Southern Crescent Technical CollegeJob Requisition ID:JR0000003111Shift:Day (United States of America)Compensation Details:$12.00/HOURJob Description:FEDERAL WORK STUDY PROGRAMMust be currently enrolled at Southern Crescent Technical College, enrolled in at least 6 credit hours, and meeting Satisfactory Academic Progress (SAP) requirements to be eligible.College Financial Aid Receptionist WorkerLocation: GriffinHours: 8:00a.m. – 6:00 p.m.Hourly Rate: $12.00Supervisor: Shunteka CurtisUnder general supervision, provides assistance to students, staff members and the general public while working in the Financial Aid office. Greets college visitors in a pleasing manner; determines the nature of their business, and provides appropriate information to other employees as needed; answers, screens and routes telephone calls promptly and courteously to appropriate staff; delivers complete, accurate and legible messages in a timely manner. Properly responds to all inquiries and requests for information in a courteous and timely manner.Assists with maintaining an orderly and clean environment in and around the office; provides administrative support such as filing and scanning documents.Accepts direction and feedback from supervisors and follows through appropriately.Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent; observes policies on break and lunch periods; uses work time appropriately.Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a \"can do\" approach to work.Minimum Qualifications:Self-starter, excellent interpersonal and customer service skills; highly organized, strong verbal communications skills. Knowledge of proper phone etiquette; ability to maintain professional dress; knowledge of phone system operation; and knowledge of college activities and operations; ability to utilize a copy and fax machines; must be detailed oriented.Minimum Qualifications:High school diploma or GED - Financial need and PELL eligible - Be enrolled as a student at the location seeking employment - Satisfactory academic progress for Federal Student Aid programsEqual Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.