Call Center Agent Part Time

Spire Orthopedic Partners; Stamford (CT); On-site; USD 27,000 - 34,000; Part time

Benefits offered by this job

Generous PTO

Benefits package

Job summary

Spire Orthopedic Partners is seeking an entry-level, part-time Medical Office Customer Service representative at our Stamford MSO location. You will be the first point of contact for patients, registering new arrivals and directing calls with tact and confidentiality.

The role requires solid communication, HIPAA awareness, and experience with EMR systems; training is provided. We offer competitive compensation, generous PTO, and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• One year of medical experience preferred.
• HIPAA and other insurance regulations familiarity.
• EMR systems experience is a plus.
• Strong communication and customer service skills.
• Proficient with Windows-based software.

Responsibilities

• Register new patients and direct current patients via call center with tact and confidentiality.
• Handle calls from patients needing medical care and gather required information.
• Take electronic messages and relay to providers.
• Screen and transfer calls to the appropriate department.
• Enter pending documents into a patient’s chart within the EMR.
• Assist with other duties as assigned by managers and leads.

Skills

Customer service

Communication skills

Problem solving

Computer skills

Education

High school diploma or equivalent

Tools

Athena/Centricity

Medi-Tech

Job description

Job Details: Level: Entry, Job Location: MSO ONS Stamford 1230 - Stamford, CT 06905, Position Type: Part Time, Education Level: High School or Equivalent, Salary Range: $19.85 - $24.80, Travel Percentage: None, Job Shift: Day, Job Category: Customer Service, Hours: Monday, Tuesday, Wednesday 8:00 am to 5:00 pm

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

What you’ll do:

Responsibilities/Duties:

• Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner.
• Manage calls from patients requiring medical care and provide / gather information needed.
• Take electronic messages and convey information to respective medical care providers.
• Screen and transfer calls to the appropriate person/department.
• Assign pending documents into a patient’s chart within the EMR system.
• Other duties as assigned by managers and leads.

Qualifications: Who you are:

Qualifications:

• High school Diploma or equivalent.
• One year of medical experience. Health care receptionist or call center experience preferred.
• HIPAA and other Insurance regulations, policies, and procedures.
• Medical office procedures, policies, practices and medical terminology.
• Electronic medical systems are a plus, including Athena/Centricity, Medi-Tech and the like.
• Strong communication skills, verbal and written.
• Extensive customer service experience.
• Computer skills, being proficient with Windows based software.
• Strong problem-solving skills.
• Ability to represent our organization in a professional manner.

What we offer:

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).