Call Center Agent

ORTHOPAEDIC SURGICAL ASSOCIATES OF LOWELL P C; North Chelmsford (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Growth opportunities

Competitive compensation

Generous PTO

Benefits package

Job summary

Spire Orthopedic Partners is seeking a courteous medical office receptionist to support patient communications and daily front-desk operations. You will manage calls, take electronic messages, screen and transfer to the appropriate care team, and document intake in the EMR system.

Ideal candidates have a High School diploma, at least one year in a medical office, familiarity with HIPAA, and strong customer service and communication skills.

Qualifications

• High School diploma or GED.
• One-year medical office experience.
• HIPAA and other Insurance regulations, policies, and procedures.
• Medical office procedures, policies and practices and medical terminology, telephone protocol and professional etiquette.
• Electronic medical systems is a plus, including Athena/Centricity, Medi-Tech and the like.
• Strong communication skills, verbal and written.
• Extensive customer service experience.
• Computer skills, proficient with Windows-based software.
• Strong problem-solving skills.
• Ability to represent our organization in a professional manner.

Responsibilities

• Manage calls from patients requiring medical care and provide/gather information needed.
• Take electronic messages and convey information to respective medical care providers.
• Screen and transfer calls to the appropriate person/department.
• Assign pending documents into a patient’s chart within the EMR system.
• Provide excellent customer service.
• Other duties as assigned by managers and leads.

Skills

Strong communication

Customer service experience

Problem solving

Professional etiquette

Computer skills

Education

High School diploma or GED

Tools

Athena/Centricity

Medi-Tech

Job description

Who we are:Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.What you’ll do:Responsibilities/Duties:Manage calls from patients requiring medical care and provide / gather information needed.Take electronic messages and convey information to respective medical care providers.Screen and transfer calls to the appropriate person/department.Assign pending documents into a patient’s chart within the EMR system.Provide excellent customer service.Other duties as assigned by managers and leads.Who you are:Qualifications:High School diploma or GED.One-year medical office experience. Health care receptionist or call center experience preferred.HIPAA and other Insurance regulations, policies, and proceduresMedical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette.Electronic medical systems is a plus, including Athena/Centricity, Medi-Tech and the like.Strong communication skills, verbal and written.Extensive customer service experience.Computer skills, being proficient with Windows based software.Strong problem-solving skills.Ability to represent our organization in a professional manner.What we offer:Excellent growth and advancement opportunitiesDynamic environmentAccess to a diverse network of practitionersBroad infrastructure of tools and programs to enhance the employee experienceCompetitive CompensationGenerous PTOBenefits package: health, dental, vision, 401(k), etc.We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).