Call Center Agent

Spire Orthopedic Partners; Manhasset (NY); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Generous PTO

Health, dental, vision

401(k)

Résumé du poste

Spire Orthopedic Partners in Manhasset, NY is seeking a friendly medical office receptionist to manage patient calls, triage needs, and maintain EMR entries. You will ensure accurate data flow to clinicians and staff.

We value clear communication, HIPAA compliance, and a professional demeanor. This role offers an opportunity for growth, a competitive hourly wage, and benefits including PTO and health coverage.

Qualifications

• High school diploma or equivalent required.
• One year of medical office/call center experience preferred.
• HIPAA regulations and medical terminology knowledge.
• Experience with EMR systems a plus (Athena/Centricity, Medi-Tech).
• Strong communication and customer service skills; professional demeanor.

Responsabilités

• Manage calls from patients and gather information needed.
• Take electronic messages and relay to providers.
• Screen and route calls to appropriate department.
• Enter documents into patient charts in the EMR.
• Provide excellent customer service and support to patients.

Connaissances

Strong communication skills

Excellent customer service

Professional representation

Problem-solving

Formation

High School Diploma or equivalent

Outils

Athena/Centricity

Medi-Tech

Description du poste

Hours: Monday - Friday 8:30am - 5:00pmWho we are:Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.What you’ll do:Responsibilities/Duties:Manage calls from patients requiring medical care and provide / gather information needed.Take electronic messages and convey information to respective medical care providers.Screen and transfer calls to the appropriate person/department.Assign pending documents into a patient’s chart within the EMR system.Provide excellent customer service.Other duties as assigned by managers and leads.Who you are:Qualifications:High school Diploma or equivalent.One year of medical experience. Health care receptionist or call center experience preferred.HIPAA and other Insurance regulations, policies, and procedures.Medical office procedures, policies, practices and medical terminology.Electronic medical systems are a plus, including Athena/Centricity, Medi-Tech and the like.Strong communication skills, verbal and written.Extensive customer service experience.Computer skills, being proficient with Windows based software.Strong problem-solving skills.Ability to represent our organization in a professional manner.What we offer:Excellent growth and advancement opportunitiesDynamic environmentAccess to a diverse network of practitionersBroad infrastructure of tools and programs to enhance the employee experienceCompetitive CompensationGenerous PTOBenefits package: health, dental, vision, 401(k), etc.We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”)