Call Center Agent - Inside Sales Rep

Professor Gatsby's Heating and Cooling; East Berlin (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Bonus programs

Paid holidays

Paid vacation

Paid sick days

Company parties

Job summary

Professor Gatsby's Heating and Cooling in East Berlin, NJ is seeking a full-time Call Center Agent - Inside Sales Rep to utilize their customer service skills. The role includes responding to calls, following up with customers for sales satisfaction, and scheduling appointments. Ideal candidates will have sales experience, proficiency in communication, and a drive to succeed. Competitive salary potential of 70k+ with excellent benefits including health insurance and 401(k). Join our team today!

Qualifications

• Experience in a sales or customer service role is required.
• Proficiency with phone and email communication is essential.
• Drive to succeed with the ability to take initiative.

Responsibilities

• Respond to inbound calls and make outbound calls related to HVAC services.
• Follow up with customers to ensure satisfaction and promote services.
• Schedule appointments and communicate with technicians as necessary.

Skills

Sales experience

Customer service skills

Phone communication

Email communication

Initiative

Job description

Professor Gatsby's Heating & Cooling in West Berlin, NJ is searching for someone to put their excellent customer service skills to work as a full-time Call Center Agent - Inside Sales Rep. If you're friendly, energetic, and communicative, we'd love to have you on our team!

Want an opportunity to work with the highest-rated HVAC company and earn as much as 70k+ based on your performance? We offer a competitive base + aggressive commission plan. We also offer our employees generous benefits and perks, including health insurance, a 401(k) with company match, multiple bonus programs, paid holidays, paid vacation, paid sick days, and company parties. Don't miss out on this exciting opportunity, apply today!

A DAY IN THE LIFE OF A CALL CENTER AGENT - INSIDE SALES REP

As a Call Center Agent - Inside Sales Rep offering HVAC/Plumbing/Electrical solutions to customers, this is a phone-heavy position as you respond to inbound calls and make outbound calls.

Your primary responsibility will be to follow up with customers where we quoted work and didn't sell in an effort to help them move forward and make sure they are getting 100% satisfaction. This position is very important to make sure that our employees are thorough with customers and explain the value that we provide that other companies don't. It also allows our team to stay busy with work and keep schedules filled. The secondary responsibility will be answering inbound calls for new and existing customers, scheduling appointments, and communicating with technicians when necessary.

Outgoing and friendly, you build a rapport with clients while maintaining a sense of urgency to help solidify the close. As you speak with customers, you promote our HVAC/Plumbing/Electrical services and resolve any objections to set firm appointments. You take great pride in using your excellent customer follow-up and lead management skills to help increase our sales and bring more profits to our company!

QUALIFICATIONS

This position would be a good fit for a highly organized person with exceptional communication and interpersonal skills. What matters most is that you meet the following requirements:

• Experience in a sales or customer service role, commonly called rehash
• Proficiency with phone and email communication
• Drive to succeed and ability to take initiative with customers

While not required, experience working in a call center or performing phone sales or previous in-home sales experience is highly desired. You will work a rotating schedule. Multiple shifts are available from Monday-Friday or Tuesday – Saturday, hours will rotate between 11 am-7 pm or 12pm – 8pm, varying shifts. (Ex. 7 am-4 pm or 9 am-6pm)

ABOUT PROFESSOR GATSBY'S HEATING & COOLING

We deliver first-rate HVAC services and products at affordable prices in Southern NJ and the surrounding cities, including Washington Township, Sewell, Turnersville, Glassboro, Clayton, Williamstown, Cherry Hill & Voorhees. Customer satisfaction is our first priority. We are the highest-rated company in the area because we take our time and do it right. Whether our residential customers need repairs to their existing heating and cooling systems or a completely new installation, we are here to meet their needs. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise.

Our highly trained team loves what they do. We believe that if you don't love what you do, then you can't deliver the best service and value to your customer. Your heart must be in it. Our team focuses on continuing education so we can present our customers with the best options in the industry. We care about our team. We are growing fast and believe that if we invest in our team now, they will grow with us. We want to offer careers not just jobs.

ARE YOU READY TO JOIN OUR HVAC TEAM?

If you think this customer service job is a fit for what you are looking for, then applying is a snap. Just follow the instructions on this page. This entire application process should take you less than 3 minutes to complete. Good luck, and we hope to see you as our new Call Center Agent - Inside Sales Rep!

Location: 08091