Part-Time Weekend / Night Shift Service Dispatcher

Professor Gatsby's Heating, Cooling, Plumbing & Electrical; Berlin Township (NJ); On-site; USD 20,664 - 23,419; Part time

Benefits offered by this job

Flexible scheduling

Potential to work remotely after training

Job summary

Professor Gatsby's Heating, Cooling, Plumbing & Electrical in West Berlin, NJ is seeking a dependable Part-Time Weekend/Night Shift Customer Service Rep. This role focuses on handling after-hours customer needs, including answering calls, responding via e-mail, and scheduling appointments.

The position offers a flexible schedule, working evenings and weekends, and a competitive wage of $15 - $17 per hour. It's ideal for someone who loves to connect with people and solve problems, ensuring customer satisfaction in the HVAC services industry.

Qualifications

• Dependable customer service driven individual.
• Strong communication skills.
• Ability to handle customer needs professionally.

Responsibilities

• Handle after-hours needs of customers by answering phone calls.
• Respond to customer needs via e-mail and schedule appointments.
• Maintain organized documentation of services and account changes.

Skills

Customer service experience

Excellent phone skills

Job description

Professor Gatsby's Heating & Cooling in West Berlin, NJ is calling all dependable customer service driven individuals to apply to join our team as a Part-Time Weekend / Night Shift Customer Service Rep!

WHY YOU SHOULD JOIN OUR TEAM

We are a reputable company that invests in our team and offers opportunities for growth. We pay our dispatchers a competitive wage of $15 - $17 per hour, depending on experience. Our team also enjoys great benefits, including potential to work remotely after completing the first month of training in the office. Plus, we make it easy to apply with our initial quick mobile‑optimized application. If we have your attention, please continue reading!

About Professor Gatsby's Heating & Cooling

We have been delivering first‑rate HVAC services and products at affordable prices to Turnersville NJ and the surrounding cities including Southern Jersey, Washington Township, Sewell, Turnersville, Glassboro, Clayton, and Williamstown. Customer satisfaction is our first priority. We are the highest‑rated company in the area because we take our time and do it right. Whether our residential customers need repairs to their existing heating and cooling systems or a completely new installation, we are here to serve their needs. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise.
Our highly trained technicians love what they do. We believe that if you don't love what you do, then you can't deliver the best service and value to your customer. Your heart must be in it. Our team focuses on continuing education so we can present our customers with the best options in the industry. We care about our team. We are growing fast and believe that if we invest in our team now, they will grow with us. We want to offer careers, not just jobs.

ARE YOU A GOOD FIT?

Ask yourself: Are you someone who loves to talk on the phone? Do you have great communication skills? Are you a problem solver? If so, please consider applying for this Part‑Time Weekend / Night Shift Customer Service Rep position today!

YOUR LIFE AS AN PART‑TIME WEEKEND / NIGHT SHIFT CUSTOMER SERVICE REP

This part‑time position typically works from 6:00 PM - 10:00 PM on weekdays and from 7:00 AM - 10:00 PM on weekends. There is flexibility with multiple shifts available.

In this service dispatcher position, you are prompt and professional as you handle the after‑hours needs of our customers. In this role, you answer phone calls, respond to customer needs through e‑mail, and schedule appointments with customers. Additionally, you take great care to maintain an organized system, including documenting and recording the correct services and keeping track of account changes.

As a vital component to our office staff, you eagerly step in and assist with other miscellaneous office duties as needed. Whether answering customer questions or scheduling appointments, you feel great about your professional contributions to the success of our HVAC company!

What We Need From You

• Customer service experience
• Excellent phone skills including fielding inbound and outbound customer and technician calls

Location: 08091