Call Center Agent / Inside Sales

Champion Windows & Home Exteriors; Twinsburg (OH); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive base pay

Performance-based incentives

Comprehensive paid training

Career growth opportunities

Collaborative work culture

Job summary

Great Day Improvements is hiring a Call Center Agent to join our inside sales and customer experience team. You will handle inbound and outbound calls from customers across the U.S., supporting our home improvement products and brands.

The role seeks a customer-focused, driven individual who thrives in a fast-paced, performance-oriented environment and aims to achieve both sales and service goals. We offer competitive pay, comprehensive paid training, and opportunities for career growth within

Qualifications

• 1-2 years of call center or customer service experience.
• Strong verbal and written communication skills.
• Comfortable working toward sales goals in a performance-driven environment.
• Proficient with CRM systems; i360 Lightning experience is a plus.

Responsibilities

• Handle inbound and outbound customer calls, providing product information and scheduling consultations.
• Promote products and services, identifying upsell opportunities.
• Achieve individual sales and customer experience targets.
• Update and maintain customer records in our CRM for timely follow-up.

Skills

Call center experience

Customer service

CRM familiarity

Strong communication

Time management

Sales-driven

Punctual and dependable

Tools

CRM systems (i360 Lightning)

Job description

Great Day Improvements - Call Center Agent / Inside Sales (Full-Time Call Center)

Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our portfolio of home improvement products and brands.

We are looking for a customer-focused, driven individual who thrives in a fast-paced, performance-oriented environment and is capable of achieving both sales and service goals. This position is ideal for someone with proven call center experience who is eager to develop their skills and make a meaningful contribution to a collaborative team.

What We Offer

• Competitive base pay + performance-based incentives .
• Comprehensive paid training to build product and sales expertise.
• Opportunities for career growth within the Great Day Improvements family of brands.
• A supportive, collaborative work culture that values customer experience and performance.

Schedule / Shifts Available

Morning Shift

• Monday - Friday:
  • 8:30 AM - 5:00 PM (On-Site)
• Weekend Rotations

Evening Shift

• Monday - Thursday:
  • 1:00 PM - 9:30 PM
• Friday
  • 11:30 AM - 8:00 PM
• Weekend Rotations

Pay Rate

$17.00 - $18.00/hr PLUS Bonus Opportunities!

Location

Twinsburg (On-site)

Responsibilities

• Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
• Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate.
• Achieve individual sales and customer experience performance targets, contributing to overall team success.
• Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
• Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.
• Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
• Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
• Work flexible shifts, including evenings and weekends, based on business needs.

Qualifications

• 1-2 years of call center or customer service experience, preferably in the home improvement or related industry.
• Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
• Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
• Comfortable working toward sales goals in a performance-driven environment.
• Good organizational skills, with the ability to multi-task and manage time effectively.
• Dependable and punctual, with a strong commitment to delivering an excellent customer experience.
• Seeking people with in Home Improvement Call Center - Inside Sales - Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care – Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist**

GDI is an Equal Employment Opportunity Employer

#INDGDICCA