Call Center Agent I (62411)

Paycom; Colorado Springs (CO); On-site; USD 37,000 - 45,000; Full time

Job summary

Diversus Health in Colorado Springs, CO is seeking a Call Center Agent I to support the call center team and connect with established and new clients making calls to the organization. The role serves as the first point of contact for virtual enrollment clients for Same Day Access and requires flexibility to meet business needs.

This full-time, day-shift position involves handling calls, chats, and inquiries with a focus on delivering responsive, compassionate service in a healthcare setting.

Responsibilities

• Manage the daily operations of inbound and outbound calls.
• Triage appropriate calls to Prescriber and Scheduling Management team for scheduling.
• Manage incoming chats.
• Answer general questions and enter contact notes documenting the service provided.
• Leverage the value of every call and seek efficiencies for Diversus Health’s Call Center

Job description

Job Details

Job Details: Job Location: Jet Wing - Colorado Springs, CO 80916, Position Type: Full Time, Salary Range: $17.57 - $21.63 Hourly, Job Shift: Day, Position Title:Call Center Agent I

Location:Colorado Springs, CO

Employment Type:Full-Time

Schedule:40 hours per week, schedule set by supervisor

FLSA Status: NON-EXEMPT – This position is classified as Non-Exempt under the Fair Labor Standards Act and is eligible for overtime pay.

Job Summary

TheCall Center AgentIworkswith the call center team to connect with established and new clients who make calls to Diversus Health. This team will provide a variety of support services to ensurethe day-to-day operations in a healthcare environment servicing all clients. This position serves as the first point of contact for virtual enrollment clients for Same Day Access. This position must be flexible withthe businessneeds and report daily with a can-do attitude.

Essential Functions

• Manage the daily operations of inbound and outbound calls.
• Triage appropriate callstoPrescriberand Scheduling Management team for scheduling.
• Manage incoming chats.
• Answergeneral questionsand enter contact notes documenting theservice provided.
• Leverage the value of every call.
• Seeksandmaintainsefficiencies for Diversus Health’sCall Center