Call Center Agent I

International Community Health Services; Renton (WA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Share the success bonuses

Insurance premiums 100% paid by ICHS

PTO accrual up to 200 hours annually

264 hours rollover

Automatic 4% retirement contribution

9 paid holidays a year incl. 2-person

Licensure reimbursement

Job summary

International Community Health Services (ICHS) is a federally qualified health center serving diverse communities. The Call Center position handles patient appointment calls, directs inquiries to the right departments, and uses sound judgment to escalate when needed.

Requires a high school diploma; experience in a clinical environment or call center is preferred; bilingual abilities in an API language are a plus. Join a mission-driven team dedicated to health equity.

Qualifications

• Knowledge of medical terminology.
• Fluent in English and preferred bilingual in an API language.
• Experience in a call center or clinical environment is preferred.

Responsibilities

• Answer patient calls regarding appointments and act as liaison, directing calls to other departments as needed; escalate to triage nurse or supervisor when appropriate.

Skills

Medical terminology

Call center experience

Communication skills

Education

High school diploma or equivalent

Job description

Join the ICHS Team!

Discover how you can make an impact on people, communities and creating greater health equity. International Community Health Services (ICHS) is a nationally-recognized federally qualified health center, and for over 50 years ICHS has provided culturally and linguistically appropriate health and wellness services, including increasing health equity for uninsured and medically underserved individuals of all languages and walks of life. We firmly believe that access to quality health care strengthens our families and communities, and promotes a more just society. We take pride in our diverse and inclusive workforce and at ICHS we value respect and support each other so each individual can achieve his or her full potential. We invite you to join us and be inspired by colleagues that share your mission and purpose.

We invite you to watch this video to learn more about working at ICHS. We offer

• Competitive salary for the Seattle/Puget Sound region
• “Share the success” bonuses
• Insurance premiums 100% paid by ICHS
• Paid time off accrual up to 200 hours annually with up to 264 hours rollover year to year
• Automatic 4% retirement contribution
• 9 paid holidays a year, including 2 personal holidays
• Reimbursement for professional licensure

Job Summary

This position is responsible for answering patient calls regarding appointments, acting as a liaison for patients and ICHS by directing calls to other departments as needed; and using sound judgement in handling calls and understanding when to escalate calls to triage nurse and supervisor.

Education

High school diploma or equivalent.

Experience

Experience working in a Call Center and or experience related to clinical environment preferred.

Other Requirement(s)

Knowledge of medical terminology. Fluent in English and preferred bilingual in an Asian Pacific Islander (API) language.