Call Center Agent - Customer Care & Solutions

Boomlions; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training and development

Coaching and growth opportunities

Supportive team environment

Job summary

Boomlions is hiring a Call Center Agent to assist customers by phone, explain products/services, and resolve questions while meeting team performance goals. The role emphasizes clear communication, active listening, and a helpful, sales-oriented approach within a collaborative environment.

The ideal candidate will handle inquiries professionally, identify customer needs, and guide options. Training and coaching will develop product knowledge and sales skills, with opportunities for growth in a

Qualifications

• Excellent verbal communication and active listening skills.
• Confident and professional phone manner.
• Strong interpersonal and problem-solving abilities.
• Customer-focused attitude and willingness to learn.
• Ability to communicate product information clearly.
• Previous call center or sales experience is an advantage but not required.

Responsibilities

• Handle incoming and outgoing customer calls in a professional manner.
• Introduce products and services and explain their features and benefits.
• Answer customer questions and provide clear, helpful information.
• Identify customer needs and recommend suitable products or solutions.
• Address concerns and guide customers through available options.
• Follow up with interested customers and build positive relationships.
• Identify sales opportunities and contribute to team performance targets.
• Participate in training and coaching to strengthen customer service and sales skills.

Skills

Verbal communication

Active listening

Phone manner

Interpersonal skills

Problem-solving

Customer-focused

Product information

Call center experience (advantage)

Job description

Boomlions is hiring a Call Center Agent to assist customers by phone, explain products/services, and resolve questions while meeting team performance goals. The role emphasizes clear communication, active listening, and a helpful, sales-oriented approach within a collaborative environment.

The ideal candidate will handle inquiries professionally, identify customer needs, and guide options. Training and coaching will develop product knowledge and sales skills, with opportunities for growth in a