Call Center Agent (100% Remote) *US ONLY*

PerunHR; Pasadena (CA); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading customer service provider is seeking a remote Call Center Agent to deliver exceptional customer service. Responsibilities include answering inquiries, meeting productivity metrics, and maintaining quality satisfaction. Ideal candidates will have strong verbal communication skills, be tech-savvy, and have the ability to work well under stress. Previous experience with Zendesk is a plus. This role offers the flexibility of working from home while requiring a designated distraction-free workspace.

Qualifications

• Exceptional customer service skills required.
• Ability to handle inquiries and maintain quality satisfaction.
• Must be tech-savvy and able to learn quickly.

Responsibilities

• Answer customers' inquiries with exceptional customer service.
• Meet individual productivity metrics in line with department goals.
• Communicate issues to management when necessary.

Skills

Strong verbal and written communication skills

Fast typing speed (at least 50 wpm)

Tech-savvy and a fast learner

Customer-focused

Ability to work under stress to achieve targets

Previous experience with Zendesk

Education

College degree or equivalent

Job description

Call Center Agent (100% Remote) US ONLY

Job Overview

• Customer Care Representative Full-Time
• Reports to Customer Care Team Lead
• 100% Remote -- work from home!

Responsibilities

• Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)
• Delivers quality customer satisfaction with every contact
• Meets key individual productivity metrics in line with department goals
• Displays understanding and follow through with policies and guidelines
• Communicate to management regarding issues
• Other duties as assigned

Skills

• Strong verbal and written communication skills
• Fast typing speed (at least 50 wpm or above)
• Tech-savvy and a fast learner
• Customer-focused
• Ability to work under stress to achieve targets
• Previous experience with Zendesk is a plus
• College degree or equivalent preferred

Equipment, Internet and Workspace Requirements

• A desktop or laptop (2015 or newer, Mac or PC)
• A voice-capable headset, and a webcam to carry out training and work duties.
• Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom.
• A (non-public) dedicated workspace that is free from noise or distraction