Call Center Agent

Guru Hospitality; Wilmington (DE); On-site; USD 21,000 - 28,000; Full time

Job summary

Guru Hospitality is seeking a friendly and detail-oriented Guest Service Associate to welcome guests and support operations at our Delaware location. You will provide professional service, manage calls, and help with arrivals, departures, and luggage storage.

In a 24-hour operation, the successful candidate will anticipate guest needs, collaborate with staff, and multitask effectively to ensure a seamless guest experience.

Qualifications

• Passion for delivering exceptional customer service with strong organizational and detail-oriented skills.
• Minimum of one year of experience in a similar role.
• Experience in guest or customer service, with a team-player mindset and the ability to multitask.
• Flexible and adaptable to meet the needs of a 24-hour operation.

Responsibilities

• Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.
• Anticipate guest needs and offer quick, effective solutions.
• Assist with guest arrivals and departures, including airport transfers and luggage storage.
• Answer and manage all incoming hotel calls, directing them appropriately.
• Communicate essential information to both guests and staff as needed.

Skills

Customer service

Organizational skills

Detail-oriented

Multitasking

Team-player

Flexible / adaptable

Job description

Qualifications

• Passion for delivering exceptional customer service with strong organizational and detail-oriented skills.
• Passion for delivering exceptional customer service with strong organizational and detail-oriented skills.
• Minimum of one year of experience in a similar role.
• Experience in guest or customer service, with a team-player mindset and the ability to multitask.
• Flexible and adaptable to meet the needs of a 24-hour operation.

Responsibilities

• Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.
• Anticipate guest needs and offer quick, effective solutions.
• Assist with guest arrivals and departures, including airport transfers and luggage storage.
• Answer and manage all incoming hotel calls, directing them appropriately.
• Communicate essential information to both guests and staff as needed.