Call Center Agent

PATLive, Inc.; United States; Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Paid training

Health insurance

401(k)

Job summary

PATLive, Inc. is seeking friendly, customer-focused individuals for a fully remote, full-time role handling inbound calls for the Florida Department of State, Division of Corporations. The schedule is Mon-Fri, 8:00 AM - 5:00 PM EST, and pay is $16/hr (English) or $17/hr for bilingual (Spanish).

A quiet home office, reliable internet, and your own wired headset are required. A standard background check will be conducted.

Qualifications

• Exceptional communication with friendly, patient phone presence.
• Comfortable using computers and software applications with multi-screen workflows.
• Strong work ethic, punctuality, and alignment with a Monday–Friday schedule.
• Quiet, private home office setup for distraction-free work.
• Ability to pass a standard background check.

Responsibilities

• Answer incoming calls for the Florida Division of Corporations with professionalism and efficiency.
• Navigate computer systems to access information and resolve inquiries.
• Maintain high customer service standards while handling high-volume call traffic.
• Deliver accurate information clearly and courteously to callers.

Skills

Communication

Technical aptitude

Dependability

Dedicated workspace

Background check

Job description

Role Type: Remote (Full-Time)

Schedule: Mon-Fri | 8:00 AM - 5:00 PM EST

Pay Rate: $16/hr ($17/hr Bilingual)

About the Role

PATLive is seeking friendly, customer-focused individuals to join our team in a full-time remote role dedicated to handling inbound calls for the Florida Department of State, Division of Corporations. In this role, you will serve as a helpful voice for caller inquiries, providing professional assistance in a fast-paced environment.

Key Responsibilities

• Answer incoming calls for the Florida Division of Corporations with professionalism, patience, and efficiency.
• Navigate computer systems and software tools quickly to access information and resolve caller inquiries.
• Maintain high customer service standards while managing high-volume call traffic.
• Deliver accurate information clearly and courteously to callers.

What We Are Looking For

• Exceptional Communication: Outstanding interpersonal skills with a friendly, patient, and articulate phone presence.
• Technical Aptitude: Comfortable using computers, navigating software applications, and managing multi-screen workflows.
• Dependability: Strong work ethic, punctuality, and commitment to a structured Monday through Friday schedule.
• Dedicated Workspace: A quiet, private, and distraction-free home office setup.
• Background Check: Ability to successfully pass a standard background check.

Position & Technical Requirements

• Schedule Availability: Full-time availability Monday through Friday, 8:00 AM to 5:00 PM EST.
• Residency Preference: We currently prefer candidates from Florida, Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.
• Internet Connection: Stable, hardwired Ethernet connection to your Wi-Fi router or cable modem (Minimum speeds: 20 Mbps download / 5 Mbps upload ). Wi-Fi connections are not supported.
• Required Hardware: Must provide your own high-quality wired headset , keyboard, and mouse for optimal performance.
• Residency Preference: We currently prefer candidates from Florida, Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.

Compensation & Benefits

• Base Pay Rates:
• $16.00 per hour (English)
• $17.00 per hour (Bilingual - Spanish)
• Remote Flexibility: Enjoy the convenience and safety of working 100% from home.
• Paid Training: Receive comprehensive, structured training to prepare you for success.
• Health & Financial Benefits:
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Savings Plan
• Life and Supplemental Insurance Options
• Paid Time Off: Enjoy paid holidays and generous accrued PTO.