Front Desk Specialist

Spire Orthopedic Partners; Greenwich (CT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Generous PTO

Benefits package: health, dental, vis

Job summary

Spire Orthopedic Partners is seeking a friendly registrar to greet and register patients, collect and enter demographic information, and coordinate with insurance carriers for referrals. The role emphasizes privacy, accuracy, and excellent customer service in a busy medical office.

Ideal candidates have 1–3 years of registrar experience, strong computer skills, and a keen eye for detail. Join a growing MSO network with opportunities across multiple locations in the Northeast.

Qualifications

• High school diploma or equivalent.
• 1–3 years of registrar or similar experience in a medical office.
• Experience in a medical office setting preferred.
• Ability to use computerized systems.
• Must be detail-oriented and accurate.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Knowledge of different insurance carriers is a plus.

Responsibilities

• Greet and register patients in a prompt and pleasant manner.
• Instruct patients to complete registration, history and HIPAA forms.
• Request updates from established patients.
• Collect and enter all insurance referrals.
• Enter all demographic information and off-bill comments into billing system.
• Call insurance carriers and patients for follow-up information to complete registration.
• Explain referral and payment processes to patients as needed.
• Notify other departments of patient arrival.
• Schedule and reschedule appointments for patients.
• Ensure adherence to HIPAA regulations.

Skills

Customer service

Interpersonal skills

Detail oriented

Verbal and written communication

HIPAA awareness

Education

High school diploma or equivalent

Tools

Billing system software

Scheduling systems

Electronic health records

Job description

Who We Are

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

Responsibilities/Duties

What you’ll do

• Greet and register patients in a prompt and pleasant manner.
• Instruct patients to complete registration, history and HIPAA acknowledgement forms.
• Request updates from established patients.
• Collect and enter all insurance referrals.
• Make copies of patient forms and insurance cards.
• Enter all demographic information and off-bill comments into billing system.
• Call insurance carriers and patients for follow-up information to complete registration as needed.
• Instruct patients about referral and payment process as needed.
• Notify other departments of patient arrival.
• Pull and file patient encounters.
• Schedule and re-schedule appointments for patients.
• Takes message and respond to requests.
• Perform Expediter (escort patients to exam rooms) and Call Center duties as needed.
• Ensure adherence to HIPAA regulations.
• Performs other duties as requested.

Qualifications

Who you are

• High school diploma or equivalent.
• Minimum one to three years of experience as registrar or similar function required.
• Medical Specialist office experience preferred.
• Ability to use computerized systems.
• Must be detail-oriented and accurate.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Knowledge of different insurance carriers and plan types is a plus.

What We Offer

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).