Call Center Agent

C2-Tactical; Phoenix (AZ); On-site; USD 34,000 - 42,000; Full time

Job summary

C2-Tactical seeks a customer service professional to support multiple business lines from a Phoenix call center. You will answer incoming calls, assist with bookings, take payments, and maintain records in the CRM with high service standards.

Responsibilities include follow-up calls for reservations, handling chat and email inquiries, and triaging questions to sales or management as needed. The role emphasizes consistent accuracy and customer care in a firearms-related environment.

Qualifications

• Experience in customer service and handling inquiries.
• Experience in a call center is preferred.
• Knowledge of firearms a plus.
• Proficiency with computer systems and keyboard/mouse use.

Responsibilities

• Answer incoming calls for multiple business locations; triage needs and forward to sales or management.
• Create bookings and process payments over the phone; maintain orders in the CRM.
• Perform outgoing follow-up calls for reservations as needed.
• Respond to online chats and emails with timely, clear information and route questions appropriately.

Skills

Customer service

Call center experience

Firearms knowledge

Computer literacy

Job description

Job SummaryAnswer incoming calls for multiple businesses in a small call center environment; supporting customer needs, answering questions and creating bookings and reservations into customer management system for classes and other offerings.Responsibilities and DutiesAnswering Incoming Calls (80%) Answer all incoming calls for multiple business locations and triage customer needs efficiently; answer simple questions and forward calls as needed to sales or management; create bookings in our customer management system and take payments over the phone; provide excellent customer service at all times.Outgoing Calls for Customer Follow-up (10%) Follow up as needed with customer reservations to verify information or resolve booking issues.Online Chat and Email Responses (10%) Answer simple questions that come in via chat or email and forward questions as needed to sales or management.Qualifications and SkillsCustomer service experience requiredPrevious call center experience preferredFirearms knowledge a plusSitting at a desk for long periods of timeUsing a computer for long periods of time computer screen, keyboard, mouseUsing a handset and phone for long periods of time