Call Center Agents

Recruiting Solutions; total life cycle support; Newark (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

Recruiting Solutions; total life cycle support is looking for a Customer Service Representative based in Newark, New Jersey. This role focuses on acting as a liaison between customers and a leading consumer goods firm, resolving complaints and assisting with orders, billing, and queries.

Successful candidates will need to possess strong typing and writing skills, and be capable of managing customer interactions across various platforms while ensuring high satisfaction levels.

Qualifications

• Must type 45 WPM minimum.
• Must have good business writing skills.

Responsibilities

• Resolve customer complaints via phone, email, mail, or social media.
• Greet customers warmly and ascertain the problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.

Skills

Active Data Online WebChat

Customer account management software

Good business writing skills

Typing speed of 45 WPM

Tools

Microsoft Excel

Microsoft Office software

Phone headsets

Job description

Responsible for acting as a liaison between customers and our client, a consumer package goods firm. Assists with complaints, orders, errors, account questions, billing, and other queries.

Primary Responsibilities

• Resolve customer complaints via phone, email, mail, or social media.
• Greet customers warmly and ascertain the problem or reason for calling.
• Upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company/product information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place orders.
• Inform customer of deals and promotions.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.

Knowledge sets include: Active Data Online WebChat, Automatic call distribution (ACD) system, Call Center, Calling line identification equipment, Customer account management software, Customer Care, Customer complaint ticketing management software, Customer Satisfaction, Customer Service, Digital Telephones, Electronic mail software, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Windows, Microsoft Word, Office suite software, Phone headsets.

Qualifications

• Must type 45 WPM minimum.
• Must have good business writing skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.