Call Center Agent

Confident Staff Solutions; Alpharetta (GA); Remote; USD 32,000 - 42,000; Part time

Benefits offered by this job

Paid Training

Flexibility to make your own schedule

1099 Contractor

Job summary

A leading staffing and recruitment agency in Alpharetta, Georgia is seeking motivated Call Center Agents to handle inbound and outbound calls, ensuring exceptional customer service and issue resolution. Candidates should have a high school diploma and preferably experience in a call center. The role offers flexibility to make one's own schedule, paid training, and the opportunity to work as a 1099 contractor in a dynamic environment. If you are enthusiastic about providing outstanding service, we would love to hear from you.

Qualifications

• Previous experience in a call center or customer service role preferred.
• Strong problem-solving and decision-making abilities.
• Flexibility to work various shifts, including evenings and weekends.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficient in computer skills and experience using CRM software.
• Flexibility to work various shifts, including evenings and weekends.
• Must be legally authorized to work in the United States.
• 1099 Contractor
• Make your own schedule
• Paid Training

Responsibilities

• Answering a high volume of incoming calls and responding to customer inquiries.
• Making outbound calls to follow up on customer inquiries and resolve issues.
• Maintaining accurate records of all customer interactions and transactions.
• Maintaining accurate and detailed records of all customer interactions and transactions
• Collaborating with team members and other departments to ensure customer satisfaction and resolution of issues
• Following company policies and procedures to ensure compliance and maintain customer confidentiality
• Meeting and exceeding performance targets and goals set by the company
• Continuously developing and improving product knowledge to better assist customers

Skills

Excellent communication

Interpersonal skills

Problem-solving

Ability to multitask

CRM software

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

Job description

Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them achieve their goals and objectives. Our team is dedicated to connecting employers with the best candidates, and we are committed to providing exceptional service to both our clients and candidates.

Overview

We are currently seeking highly motivated and customer-focused Call Center Agents to join our growing team. As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

Responsibilities

• Answering a high volume of incoming calls and responding to customer inquiries in a timely and professional manner
• Making outbound calls to follow up on customer inquiries, resolve issues, and provide updates
• Providing exceptional customer service by actively listening to customers, understanding their needs, and addressing any concerns or complaints
• Maintaining accurate and detailed records of all customer interactions and transactions
• Collaborating with team members and other departments to ensure customer satisfaction and resolution of issues
• Following company policies and procedures to ensure compliance and maintain customer confidentiality
• Meeting and exceeding performance targets and goals set by the company
• Continuously developing and improving product knowledge to better assist customers

Qualifications

• High school diploma or equivalent
• Previous experience in a call center or customer service role preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and work in a fast-paced environment
• Proficient in computer skills and experience using CRM software
• Flexibility to work various shifts, including evenings and weekends
• Must be legally authorized to work in the United States
• 1099 Contractor
• Make your own schedule
• Paid Training

To get started quickly, click the link below to learn more about our company.