Call Center Agent

Confident Staff Solutions; Savannah (GA); Remote; USD 20,664 - 27,552; Part time

Benefits offered by this job

Make your own schedule

Paid Training

Job summary

A leading staffing agency in Savannah is seeking motivated Call Center Agents to provide excellent customer service by handling a high volume of inbound and outbound calls. Candidates should have strong communication skills and be able to multitask effectively. A high school diploma is required, and previous experience in a call center is preferred. This position offers flexibility in scheduling and opportunities for paid training, making it an ideal fit for those looking to thrive in a customer-oriented environment.

Qualifications

• Previous experience in a call center or customer service role is preferred.
• Ability to work in a fast-paced environment.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Answer calls and respond to customer inquiries.
• Make outbound calls to follow up on inquiries.
• Maintain detailed records of customer interactions.
• Collaborate with team members to ensure customer satisfaction.

Skills

Excellent communication

Problem-solving

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them achieve their goals and objectives. Our team is dedicated to connecting employers with the best candidates, and we are committed to providing exceptional service to both our clients and candidates.

Overview

We are currently seeking highly motivated and customer-focused Call Center Agents to join our growing team. As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

Responsibilities

• Answering a high volume of incoming calls and responding to customer inquiries in a timely and professional manner
• Making outbound calls to follow up on customer inquiries, resolve issues, and provide updates
• Providing exceptional customer service by actively listening to customers, understanding their needs, and addressing any concerns or complaints
• Maintaining accurate and detailed records of all customer interactions and transactions
• Collaborating with team members and other departments to ensure customer satisfaction and resolution of issues
• Following company policies and procedures to ensure compliance and maintain customer confidentiality
• Meeting and exceeding performance targets and goals set by the company
• Continuously developing and improving product knowledge to better assist customers

Qualifications

• High school diploma or equivalent
• Previous experience in a call center or customer service role preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and work in a fast-paced environment
• Proficient in computer skills and experience using CRM software
• Flexibility to work various shifts, including evenings and weekends
• Must be legally authorized to work in the United States
• 1099 Contractor
• Make your own schedule
• Paid Training

To get started quickly, click the link below to learn more about our company.