Call Center Agent

LanceSoft Inc; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

This innovative firm offers a unique opportunity for individuals seeking a remote role in tax compliance services. Join a dynamic team where you can enhance your customer service skills while assisting taxpayers. Enjoy the flexibility of remote work and engage in a supportive environment that values teamwork and personal growth. With responsibilities that include managing inbound calls and educating clients on tax policies, this position is perfect for those who thrive in fast-paced settings. If you're looking for a role that combines challenge and reward, this is the perfect opportunity for you.

Qualifications

• Minimum of 1 year of recent call center experience.
• Strong multitasking abilities and exceptional communication skills.

Responsibilities

• Handle inbound calls regarding tax compliance and inquiries.
• Educate taxpayers on online resources and current tax policies.

Skills

Call Center Experience

Multitasking

Communication Skills

Basic Math Skills

Tools

Microsoft Word

Microsoft Excel

Google Workspace

Job description

Employer Industry: Tax Compliance Services

Why consider this job opportunity:
- Salary up to $20/hr
- 100% remote work opportunity with flexibility
- Engaging team environment with participation in team activities
- Chance to enhance customer service skills while assisting taxpayers
- Opportunity to work in a fast-paced and dynamic setting

What to Expect (Job Responsibilities):
- Handle all inbound telephone calls regarding individual and business tax compliance and general inquiries
- Resolve Tier 1 level issues effectively and efficiently
- Review taxpayer accounts and verify key information
- Educate taxpayers on online resources and current tax policies
- Document actions taken in multiple systems and meet performance expectations

What is Required (Qualifications):
- Minimum of 1 year of recent call center experience
- Strong multitasking abilities
- Basic proficiency in Microsoft Word, Excel, and Google Workspace
- Basic math skills, including addition, subtraction, multiplication, and division
- Exceptional written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Demonstrated ability to retain knowledge easily
- Creative problem-solving skills
- Goal-oriented mindset
- Strong organizational skills
- Excellent interpersonal skills

#TaxCompliance #CustomerService #RemoteWork #CareerOpportunity #TeamEngagement

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