Call Center Agent

Sunrise Systems; Phoenix (AZ); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a remote customer service representative to handle inbound calls related to tax compliance. The ideal candidate will have strong multitasking abilities, excellent communication skills, and a positive attitude. Responsibilities include resolving issues, educating taxpayers, and documenting actions. Candidates with a high school diploma or equivalent are encouraged to apply.

Qualifications

• Minimum 1 year in a fast-paced call center.
• Experience in finance, banking, or insurance industries.

Responsibilities

• Handle inbound calls regarding tax compliance and general inquiries.
• Educate taxpayers on online resources and tax policies.
• Document actions taken in multiple systems.

Skills

Multitasking

Communication

Interpersonal Skills

Problem Solving

Organization

Education

High school diploma or equivalent

Associates Degree or higher

Tools

Microsoft Word

Excel

Google Workspace

Job description

100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson.

This position includes the following :

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

Position Description :

• Answering incoming phone calls in a fast paced environment
• Resolving Tier 1 level issues
• Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Submitting requests for payment arrangements
• Documenting actions taken into multiple systems
• Participating in all team engagement activities
• Meeting performance expectations

Skills Required :

• Strong ability to multitask
• Basic use of Microsoft Word, Excel and Google Workspace
• Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized

Skills Preferred : Spanish-speaking

Experience Required :

• Previous two positions should each be at least one consecutive year in a fast-paced call center.
• National call centers in industries such as finance / banking, insurance, telecommunications (not technical support)

Experience Preferred :

Experience with participating in process improvement activities

Education Required :

High school diploma or equivalent

Education Preferred :

Associates Degree or higher

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