Onsite Call Center Agent

Aston Carter; Tempe (AZ); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a detail-oriented Remote Gate Agent to support drivers across the country. This role requires excellent communication skills and the ability to thrive in a fast-paced environment. You will be responsible for verifying specifications and coordinating operations at various facilities. Join a dynamic team that values adaptability and problem-solving, where your contributions will directly impact daily operations. If you are technically savvy and enjoy a challenging work environment, this opportunity is perfect for you.

Qualifications

• 1+ years of high-volume customer support experience required.
• Strong attention to detail and ability to follow SOPs.

Responsibilities

• Act as a Remote Gate Agent supporting thousands of drivers.
• Coordinate and communicate updates to all parties involved.

Skills

Customer Support Experience

Problem-Solving Skills

Communication Skills

Microsoft Excel Proficiency

Multitasking

Tools

Microsoft Excel

Job description

On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country. You will use two-way audio/video communication to verify and identify necessary specifications on trucks and processes, while coordinating, communicating, and providing updates to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers.

We are looking for candidates who are extremely detail-oriented, capable of working in a fast-paced environment with a high sense of urgency, quick learners, and technically savvy. This team handles all gate operations, allowing onsite associates to focus on daily operations. You will speak to approximately 200 drivers daily, so excellent and clear communication skills are essential.

Qualifications :

• At least 1 year of high-volume (call center) customer support experience
• Strong job tenure
• Ability to follow SOPs and demonstrate strong problem-solving skills
• Proficiency in Microsoft Excel, keyboard shortcuts, and general computer skills
• Ability to multitask, manage multiple projects, learn quickly, and thrive in a fast-paced environment
• Attention to detail, high urgency, quick learning, and technical savvy

Culture :

Hardworking: Handling approximately 200 calls a day from truckers.

Adaptable: The business environment is constantly changing; candidates must pivot quickly and adapt to change.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients globally. We specialize in accounting, finance, human resources, talent acquisition, procurement, supply chain, and administrative professions. We leverage our extensive recruiting expertise and network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across North America, Canada, Asia Pacific, and Europe, Aston Carter serves many Fortune 500 companies. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion :

At Aston Carter, diversity and inclusion are integral to our culture, fostering equity and success for all employees through:

• Maintaining an inclusive environment through self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Providing growth opportunities for our people

We are an equal opportunity employer and consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.