Front Desk Specialist

Spire Orthopedic Partners; Manhasset (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Growth opportunities

Health benefits

Paid time off

Job summary

Spire Orthopedic Partners is seeking a dedicated Front Desk/Patient Services Associate to join our growing network. You will greet patients, manage check-ins/outs, verify insurance details, and guide them to the right department for care.

You’ll work with ModMed EHR and Microsoft Office tools in a fast-paced clinical setting. Strong communication, multitasking, and organizational skills are essential as you educate patients on coverage options and collect payments.

Qualifications

• Strong knowledge of medical terminology and insurance processes.
• Experience in a clinical setting preferred.
• Excellent written and verbal communication skills required.
• Proficiency in using electronic health records systems; ModMed a plus.

Responsibilities

• Provide excellent customer service to patients and direct them to appropriate departments when necessary.
• Manage patient check-ins and check-outs, ensuring accurate data entry.
• Collect and verify patient insurance details, confirm eligibility and process any co-pays and payments at time of service.
• Educate patients on insurance benefits, including in-network vs. out-of-network coverage.
• Ensure that necessary forms are completed and on file (i.e. Insurance forms, referrals, authorizations and/or waivers).
• Submit daily payment collection reports and manage record requests with Medical Records.

Skills

Medical terminology

Insurance processes

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

ModMed

Microsoft Office Suite

Teams

Outlook

Job description

Who we are:Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.What you’ll do:Responsibilities/Duties:Provide excellent customer service to patients and direct them to appropriate departments when necessary.Manage patient check-ins and check-outs, ensuring accurate data entry.Collect and verify patient insurance details, confirm eligibility and process any co-pays and payments at time of service.Educate patients on insurance benefits, including in-network vs. out-of-network coverage.Ensure that necessary forms are completed and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers).Schedule follow up appointments, document cancelled or rescheduled appointments.Submit daily payment collection reports.Manage record requests and releases in collaboration with Medical Records Department.Open and close office.Maintain a professional and respectful work environment through positive interactions with patients, physicians, and colleagues.All other duties as assigned.Who you are:Qualifications:Strong knowledge of medical terminology, insurance processes, workers compensation, no fault and HIPPA regulations preferred.Experience working in a clinical setting preferred.Excellent written and verbal communication skills required.Proficiency in using electronic health records systems, ModMed a plus and general office software (Microsoft Suite, Teams, Outlook)Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast paced environment.High school diploma or equivalent required.What we offer:Excellent growth and advancement opportunitiesDynamic environmentAccess to a diverse network of practitionersBroad infrastructure of tools and programs to enhance the employee experienceCompetitive CompensationGenerous PTOBenefits package: health, dental, vision, 401(k), etc.We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).