Call Center Representative

Signius; Mobile (AL); On-site; USD 23,000 - 28,000; Part time

Job summary

Signius is seeking a Part-Time Call Center Representative to handle inbound calls from diverse clients in a Mobile, AL, in-office setting. You will provide friendly, professional support and complete training to ensure success.

The role emphasizes accurate details gathering, message routing, and efficient use of our call processing system, with performance targets and a focus on reliability.

Qualifications

• Polite, professional, engaging phone presence.
• Strong English grammar and spelling.
• Typing speed 35+ WPM.
• Punctuality, consistent attendance.
• Ability to work one weekend day and holidays (24/7/365).

Responsibilities

• Answer a high volume of incoming calls with a friendly, helpful demeanor.
• Collect accurate details, route messages, and connect calls to the correct parties.
• Utilize the call processing system to prioritize customer needs.
• Consistently meet established performance standards.

Skills

Phone presence

English communication

Typing speed

Punctuality

Weekend availability

Tools

Call processing system

Job description

Part-Time Call Center Representative

Company: Signius

Location: Mobile, AL(In-Office) l Pay $17-$20/hr

About the Role:

Signius is looking for compassionate, reliable Call Center Representatives to join our team! Our Call Center Representatives provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This position involves 100% inbound calls only; there are zero sales or cold calls required. We offer fully paid, step-by-step training to set you up for success.

Core Responsibilities:

• Answer a high volume of incoming calls with an energetic, friendly, and helpful demeanor.
• Collect accurate details, route messages, and connect calls to the correct parties.
• Utilize our call processing system to prioritize customer needs efficiently.
• Consistently meet established performance standards.

What We're Looking For:

• A polite, professional, and engaging phone presence.
• Solid English communication abilities, including accurate grammar and spelling.
• Basic computer navigation skills and a typing speed of 35+ WPM.
• Punctuality, consistent attendance, and a strong work ethic.
• Availability to work one weekend day (Saturday or Sunday) and holidays as we operate 24/7/365.

The base pay for this position is $17/hour, with an opportunity to earn a premium rate of $20/hour through flawless attendance. To qualify for the $20/hour rate, team members must demonstrate consistent punctuality at shift start, timely return from all breaks, and complete adherence to scheduled shift hours.

Signius is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.