Call Center Agent

Dutuc; Milwaukee (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Training program

Coaching & development

Supportive team

Performance-based compensation

Job summary

Dutuc is seeking a motivated Call Center Agent to engage with customers over the phone, answer inquiries, present products and services, and help customers find suitable solutions while working toward team targets.

You will benefit from training in customer service, product knowledge, and sales techniques, plus ongoing coaching in a supportive, goal-oriented environment that values professional growth and performance.

Qualifications

• Strong verbal communication and active listening skills.
• Confident and professional phone manner.
• Customer-focused attitude and problem-solving abilities.
• Ability to communicate product information clearly.
• Motivated, adaptable, and comfortable working toward performance goals.

Responsibilities

• Handle incoming and outgoing customer calls in a professional manner.
• Provide clear information about products, services, and current offerings.
• Understand customer needs and recommend relevant solutions.
• Present product and service benefits in an engaging and informative way.
• Respond to questions, address concerns, and guide customers through their options.
• Follow up with interested customers and maintain positive relationships.
• Identify sales opportunities and contribute to team targets.
• Participate in training and coaching to improve customer service and sales performance.

Job description

About Us

Dutucbridges brand strategy, content, campaigns and growth under one calm,memorable identity. Above the water, sharp marketing. Underneath,relentless execution.

About the Role

We are seeking a motivated and customer-focused Call Center Agent to communicate with customers, answer inquiries, and introduce products and services over the phone. This position is suited to someone who enjoys conversation, problem-solving, and helping customers find suitable solutions while working toward individual and team performance goals.

Responsibilities

• Handle incoming and outgoing customer calls in a professional manner.
• Provide clear information about products, services, and current offerings.
• Understand customer needs and recommend relevant solutions.
• Present product and service benefits in an engaging and informative way.
• Respond to questions, address concerns, and guide customers through their options.
• Follow up with interested customers and maintain positive relationships.
• Identify sales opportunities and contribute to team targets.
• Participate in training and coaching to improve customer service and sales performance.

Qualifications

• Strong verbal communication and active listening skills.
• Confident and professional phone manner.
• Customer-focused attitude and problem-solving abilities.
• Ability to communicate product information clearly.
• Motivated, adaptable, and comfortable working toward performance goals.
• Previous call center or sales experience is an advantage but not required.

What We Offer

• Training in customer service, product knowledge, and sales techniques.
• Ongoing coaching and professional development.
• A supportive and goal-oriented team environment.
• Opportunities to build communication and sales skills.
• Compensation based on the position and experience.