Call Center Agent

United Health Centers; Fresno (CA); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) plan with matching contribution

Educational assistance

Employee discounts and more

Job summary

United Health Centers in Fresno, CA, is hiring Call Center Agents who are bilingual in English/Spanish to join our centralized Call Center. The role involves answering calls, scheduling appointments, and educating patients on UHC services.

We value exceptional customer service, strong listening and interpersonal skills, and the ability to handle confidential information. The position runs Monday through Friday, with an hourly wage starting at $22.00 and opportunities for growth based on

Qualifications

• High School Diploma or equivalent; Associate’s Degree preferred.
• Minimum two (2) years of experience in customer service and/or call center.
• Knowledge in scheduling or call center environment preferred.

Responsibilities

• Providing exceptional customer service to patients
• Answering incoming calls on a multi‑line phone system
• Scheduling appointments per established guidelines and educating patients on all UHC services
• Ensuring no patient is turned away and using all resources to secure an appointment
• Reporting any potential patient concerns or complaints immediately to supervisor
• Maintaining knowledge of financial programs, registration and insurance verification
• Registering patients for appointments; obtaining updated insurance and demographic information
• Educating patients on everything they should bring with them to the appointment
• Notifying the patient of any co‑pays that are due at the appointment
• Routing calls to the appropriate department or health center

Skills

Bilingual English/Spanish

Customer service

Telephone etiquette

Interpersonal skills

Confidential information handling

Explain complex information

Flexibility

Problem solving

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Computer skills

Job description

We are recruiting Bi‑lingual (English/Spanish) Call Center Agents to join our centralized Call Center in Fresno, CA.

Hours and Work Days

Monday – Friday, 8:00 AM – 5:00 PM.

Summary of Responsibilities

• Providing exceptional customer service to patients
• Answering incoming calls on a multi‑line phone system
• Scheduling appointments per established guidelines and educating patients on all UHC services
• Ensuring no patient is turned away and using all resources to secure an appointment
• Reporting any potential patient concerns or complaints immediately to supervisor
• Maintaining knowledge of financial programs, registration and insurance verification
• Registering patients for appointments; obtaining updated insurance and demographic information
• Educating patients on everything they should bring with them to the appointment
• Notifying the patient of any co‑pays that are due at the appointment
• Routing calls to the appropriate department or health center

Qualification Requirements

Education

• High School Graduate or equivalent; Associate’s Degree preferred

License/Certification

• Valid driver’s license

Prior Experience

• Minimum two (2) years of experience in customer service and/or call center
• Knowledge in scheduling or call center environment preferred

Skills

• Bi‑lingual (English/Spanish) is required
• Customer‑service oriented
• Excellent telephone etiquette
• Excellent listening and interpersonal skills
• Ability to handle sensitive and confidential information
• Ability to articulate complex information
• Flexibility and dependability
• Demonstrated problem‑solving skills; sound judgment
• Intermediate computer skills
• Attention to detail and excellent follow‑through on work tasks
• Ability to handle multiple tasks simultaneously

Hourly wage range starts at $22.00 an hour and may vary based on knowledge, skills and experience.

Benefits

• Medical, Dental and Vision insurance with low premium cost
• Paid time off and paid holidays
• 401(k) plan with matching contribution
• Educational assistance
• Employee discounts and more