Bilingual Call Center Agent — Patient Scheduling & Support

United Health Centers; Fresno (CA); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) plan with matching contribution

Educational assistance

Employee discounts and more

Job summary

United Health Centers in Fresno, CA, is hiring Call Center Agents who are bilingual in English/Spanish to join our centralized Call Center. The role involves answering calls, scheduling appointments, and educating patients on UHC services.

We value exceptional customer service, strong listening and interpersonal skills, and the ability to handle confidential information. The position runs Monday through Friday, with an hourly wage starting at $22.00 and opportunities for growth based on

Qualifications

• High School Diploma or equivalent; Associate’s Degree preferred.
• Minimum two (2) years of experience in customer service and/or call center.
• Knowledge in scheduling or call center environment preferred.

Responsibilities

• Providing exceptional customer service to patients
• Answering incoming calls on a multi‑line phone system
• Scheduling appointments per established guidelines and educating patients on all UHC services
• Ensuring no patient is turned away and using all resources to secure an appointment
• Reporting any potential patient concerns or complaints immediately to supervisor
• Maintaining knowledge of financial programs, registration and insurance verification
• Registering patients for appointments; obtaining updated insurance and demographic information
• Educating patients on everything they should bring with them to the appointment
• Notifying the patient of any co‑pays that are due at the appointment
• Routing calls to the appropriate department or health center

Skills

Bilingual English/Spanish

Customer service

Telephone etiquette

Interpersonal skills

Confidential information handling

Explain complex information

Flexibility

Problem solving

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Computer skills

Job description

United Health Centers in Fresno, CA, is hiring Call Center Agents who are bilingual in English/Spanish to join our centralized Call Center. The role involves answering calls, scheduling appointments, and educating patients on UHC services.

We value exceptional customer service, strong listening and interpersonal skills, and the ability to handle confidential information. The position runs Monday through Friday, with an hourly wage starting at $22.00 and opportunities for growth based on