Call Center Agent

Senske Family of Companies; Coppell (TX); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive pay

Benefits package

Health, dental, vision, and life ins.

401K & PTO

Referral bonus

Career advancement

Job summary

Senske Family of Companies in Coppell, TX is seeking a Call Center Agent to handle incoming calls, respond to emails and texts, and serve as a liaison between the branch and customers to ensure satisfaction. You will open and update customer accounts, resolve issues, and analyze needs to suggest appropriate products or services.

The role is non-exempt and hourly, with opportunities to grow within a fast-growing company and a strong benefits package.

Qualifications

• High School Diploma.
• 2+ years of experience in a customer service/call center setting.
• Strong phone and verbal communication skills.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Ability to talk on the phone and type on the keyboard simultaneously.

Responsibilities

• Speaks with customers to answer product and service questions and suggest information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Build sustainable relationships with customers.

Skills

Customer service

Call center experience

Verbal communication

Time management

Multi-tasking

Education

High School Diploma

Job description

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Act as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.

RESPONSIBILITIES:

• Speaks with customers to answer product and service questions and suggest information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contributes to team effort by accomplishing related results as needed
• Build sustainable relationships with customers

QUALIFICATIONS:

• High School Diploma
• 2+ years of experience in a customer service/call center setting
• Strong phone and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to talk on the phone and type on the keyboard simultaneously

WE OFFER:

• Competitive pay and comprehensive benefits package - Life is expensive! We believe in paying well.
• Affordable health care packages that include medical, dental, vision and life insurance
• 401K, PTO, Company Paid Holidays, Paid Vacation
• Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within!
• Do you want to work with your friend? We offer a referral bonus!
• Fun team celebrations year-round!

This is a non-exempt, hourly position with a pay range of $18–$22 per hour, depending on experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.