Call Center Agent

Senske; Coppell (TX); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive pay

Health/dental/vision/life

401K & PTO

Internal promotion

Referral bonus

Team celebrations

Job summary

Senske in Coppell, TX is seeking a Call Center Agent to handle customer inquiries via phone, email, and text, resolving routine concerns quickly and professionally.

You will open and update accounts, respond to questions about products and services, and strive to build lasting relationships with customers while supporting team goals. This non-exempt, hourly role offers competitive pay, benefits, 401(k), PTO, holidays, and opportunities for advancement within a fast-growing company.

Qualifications

• High School Diploma.
• 2+ years in customer service/call center.
• Strong phone and verbal communication skills.
• Customer focus and adaptability to various personalities.
• Ability to multi-task and manage time effectively.
• Able to talk on phone and type simultaneously.

Responsibilities

• Speak with customers to answer questions and suggest information about other products and services
• Open customer accounts by recording account information
• Maintain customer records by updating account information
• Resolve problems by clarifying the complaint, determining cause, selecting best solution, and following up
• Process customer adjustments to maintain financial accounts
• Collect customer information to analyze needs and make recommendations
• Prepare product or service reports from customer data
• Contribute to team effort by achieving related results
• Build sustainable relationships with customers

Skills

Phone communication

Verbal communication

Customer focus

Time management

Multitasking

Education

High School Diploma

Job description

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Act as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.

RESPONSIBILITIES:

• Speaks with customers to answer product and service questions and suggest information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contributes to team effort by accomplishing related results as needed
• Build sustainable relationships with customers

QUALIFICATIONS:

• High School Diploma
• 2+ years of experience in a customer service/call center setting
• Strong phone and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to talk on the phone and type on the keyboard simultaneously

WE OFFER:

• Competitive pay and comprehensive benefits package - Life is expensive! We believe in paying well.
• Affordable health care packages that include medical, dental, vision and life insurance
• 401K, PTO, Company Paid Holidays, Paid Vacation
• Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within!
• Do you want to work with your friend? We offer a referral bonus!
• Fun team celebrations year-round!

This is a non-exempt, hourly position with a pay range of $18–$22 per hour, depending on experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.