Call Center Agent

Senske Services; Coppell (TX); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive pay and comprehensive bene

Affordable health care packages (med/d

401K, PTO, Holidays, Paid Vacation

Referral bonus

Fun team celebrations year-round

Job summary

Senske Services is seeking a Call Center Agent to handle customer inquiries by phone, email, and text, resolving issues promptly and professionally as a liaison between the branch and the customer.

You will answer product and service questions, open and update accounts, maintain records, resolve problems, and contribute to team efforts while building lasting customer relationships. This is a non-exempt, hourly role with a pay range of $18-$22 per hour, depending on experience.

Qualifications

• High School Diploma
• 2+ years of experience in a customer service/call center setting
• Strong phone and verbal communication skills
• Strong active listening skills
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to talk on the phone and type on the keyboard simultaneously

Responsibilities

• Speaks with customers to answer product and service questions and suggest information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contributes to team effort by accomplishing related results as needed
• Build sustainable relationships with customers

Skills

Phone & verbal communication

Active listening

Customer focus

Adaptability to personality types

Multi-tasking & time management

Typing while talking

Education

High School Diploma

Job description

POSITION SUMMARY

The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Act as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.

Responsibilities

• Speaks with customers to answer product and service questions and suggest information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contributes to team effort by accomplishing related results as needed
• Build sustainable relationships with customers

Qualifications

• High School Diploma
• 2+ years of experience in a customer service/call center setting
• Strong phone and verbal communication skills
• Strong active listening skills
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to talk on the phone and type on the keyboard simultaneously

We Offer

• Competitive pay and comprehensive benefits package - Life is expensive! We believe in paying well.
• Affordable health care packages that include medical, dental, vision and life insurance
• 401K, PTO, Company Paid Holidays, Paid Vacation
• Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career - we promote from within!
• Do you want to work with your friend? We offer a referral bonus!
• Fun team celebrations year-round!

This is a non-exempt, hourly position with a pay range of $18-$22 per hour, depending on experience.