Call Center Agent

Renewal by Andersen LLC; Chesapeake (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) and profit sharing

Paid time off (PTO)

Life insurance

Positive company culture with team

Job summary

Renewal by Andersen LLC in Chesapeake, VA is seeking friendly, energetic team members for an in-office call center role. You will speak with homeowners, explain the value of an in-home consultation, and schedule appointments with Sales Consultants.

The position offers full-time hours, an hourly wage of $17.00 plus uncapped bonuses, and a benefits package including medical/vision/dental, 401(k) with profit sharing, PTO, and life insurance. Growth opportunities exist within the company.

Qualifications

• Experience managing outbound and inbound calls in a call center environment.
• Professional, outgoing and able to handle objections under pressure.
• Comfortable speaking with the public and using call center software.
• Motivated to earn bonuses based on performance.

Responsibilities

• Speak with homeowners to understand their window/door replacement needs and schedule in-home consultations with Sales Consultants.

Skills

Call center experience

Excellent communication

Customer service

Tech savvy

Tools

Call center software

Job description

Are you looking for a new career opportunity? Are you energetic, personable, and driven to succeed? We’re looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a remote position, you’ll work in a lively, supportive team environment where your communication skills and positive attitude will help you succeed.

You’ll be speaking with homeowners who have already contacted us about their window and door replacement needs. Your role will be to learn about their situation, explain the value of an in-home consultation, and schedule an appointment with one of our Sales Consultants.

What We Offer:

• Competitive hourly pay: $17.00/hour plus uncapped performance bonuses
• Full-time hours available
• Fun and fast-paced team atmosphere
• All warm leads, absolutely no cold calling
• Growth opportunities within the company

Full-Time:

• Monday through Friday, 11:00am–7:00pm, plus every other Saturday, 9:00am–3:00pm (with one alternating weekday off)

We’re Looking For People Who Are:

• Outgoing, friendly, and approachable
• Comfortable speaking with the public
• Professional, with a clear and courteous speaking voice
• Computer savvy and comfortable using call center software
• Experienced in a call center or customer service environment
• Skilled at handling objections and staying positive under pressure
• Motivated to earn bonuses based on performance
• Energized working in a team

Full-Time Employee Benefits:

• Medical, vision, and dental insurance
• 401(k) and profit sharing
• Paid time off (PTO)
• Life insurance
• Positive company culture with team support and ongoing training