Call Center Agent

Andersen Corp.; Chesapeake (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) and profit sharing

Paid time off

Life insurance

Job summary

Andersen Corp. in Chesapeake, VA, is hiring for an in-office call center role. You will manage inbound and outbound calls with homeowners, scheduling in-home consultations with our Sales Consultants. This is a full-time, on-site position with a friendly team and opportunities for bonuses based on performance.

The role emphasizes a positive attitude, clear communication, and professionalism in a fast-paced environment. Training provided; growth opportunities within the company.

Qualifications

• Experience managing outbound and inbound calls in a call center or customer service environment.
• Able to learn and present the value of an in-home consultation.
• Proficient with call center software and systems.
• Energetic, friendly, and able to work in a team.

Responsibilities

• Handle homeowner calls to understand their needs and schedule in-home consultations.
• Explain the value of scheduling an in-home visit with a Sales Consultant.
• Maintain a positive attitude and adapt to a fast-paced environment.
• Collaborate with team members to meet performance targets.

Skills

Outgoing personality

Public speaking

Clear communication

Call center software

Customer service

Objection handling

Bonus motivation

Team oriented

Tools

Call center software

Job description

Job Details

Are you looking for a new career opportunity? Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a remote position, you'll work in a lively, supportive team environment where your communication skills and positive attitude will help you succeed.

You'll be speaking with homeowners who have already contacted us about their window and door replacement needs. Your role will be to learn about their situation, explain the value of an in-home consultation, and schedule an appointment with one of our Sales Consultants.

What We Offer:

• Competitive hourly pay: $17.00/hour plus uncapped performance bonuses
• Full-time hours available
• Fun and fast-paced team atmosphere
• All warm leads, absolutely no cold calling
• Growth opportunities within the company
• Full-Time: Monday through Friday, 11:00am-7:00pm, plus every other Saturday, 9:00am-3:00pm (with one alternating weekday off)

We're Looking For People Who Are:

• Outgoing, friendly, and approachable
• Comfortable speaking with the public
• Professional, with a clear and courteous speaking voice
• Computer savvy and comfortable using call center softwareExperienced in a call center or customer service environment
• Skilled at handling objections and staying positive under pressure
• Motivated to earn bonuses based on performance
• Energized working in a team

Full-Time Employee Benefits:

• Medical, vision, and dental insurance
• 401(k) and profit sharing
• Paid time off (PTO)
• Life insurance
• Positive company culture with team support and ongoing training