Call Center Representative

SmartRecruiters, Inc.; New York (NY); On-site; USD 25,000 - 40,000; Full time

Job summary

Limitless East Marketing is seeking a dedicated Call Center Representative to be the first point of contact for customers, handling inbound and outbound calls with a friendly, professional demeanor. You will deliver accurate product information and resolve issues with empathy.

This role offers a competitive hourly salary USD 18–28.5 and opportunities for professional growth within a collaborative and innovative team environment, with exposure to diverse projects and leading clients.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in challenging situations.
• Proficiency with call center software and basic computer applications.

Responsibilities

• Respond promptly and professionally to incoming customer calls and inquiries.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer issues and complaints with empathy and efficiency.
• Document all interactions and maintain detailed records in the customer relationship management system.
• Escalate complex issues to appropriate departments when necessary.

Skills

Communication skills

Problem-solving

Calm under pressure

Tech proficiency

Tools

Call center software

Basic computer applications

Job description

• Compensation: USD 18 - USD 28.5 - hourly

Company Description

At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand.

Job Description

Job Description:

We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through inbound and outbound calls. The ideal candidate possesses excellent communication skills, a patient demeanor, and the ability to handle various customer inquiries efficiently and effectively.

Responsibilities:

• Respond promptly and professionally to incoming customer calls and inquiries.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer issues and complaints with empathy and efficiency.
• Document all interactions and maintain detailed records in the customer relationship management system.
• Escalate complex issues to appropriate departments when necessary.

Qualifications

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in challenging situations.
• Proficiency with call center software and basic computer applications.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients