Call Center Agent

Avalonvi; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training and development

Career growth opportunities

Collaborative team environment

Job summary

Avalonvi is seeking a dependable Call Center Agent in Austin, TX to handle inbound calls, answer general questions, and help customers access accurate information. The role emphasizes clear communication, active listening, and professional interaction with a variety of customer requests.

The position offers training and ongoing development within a collaborative team environment, with opportunities to grow and contribute to customer-service excellence in a fast-paced setting.

Qualifications

• Strong verbal communication and active listening.
• Customer-focused attitude and professional telephone manner.
• Good problem-solving, organization, and attention to detail.
• Ability to remain composed while handling multiple inquiries.
• Willingness to learn service procedures and follow established guidelines.
• Previous call center or customer service experience is beneficial but not required.

Responsibilities

• Answer incoming calls and provide courteous assistance to customers.
• Explain company services, promotions, and general procedures using approved information.
• Listen to customer questions and identify the most appropriate response.
• Document call details and maintain accurate interaction records.
• Direct complex inquiries to the appropriate department or team member.
• Complete assigned follow-up tasks and communicate updates when needed.
• Follow established call-handling procedures and service standards.
• Maintain a calm, helpful approach when addressing customer concerns.
• Work with colleagues to support service quality and daily team goals.

Skills

Verbal communication

Active listening

Customer focus

Telephone etiquette

Problem solving

Organization

Attention to detail

Multitasking

Willingness to learn

Job description

About Us

AtAvalonvi, we specialize in strategic, real-world marketing solutionsthat help brands connect with people where it matters most - face toface, in physical spaces, and through impactful brand experiences.Frombrand positioning to on-the-ground campaigns, we bring ideas to lifebeyond screens.

Position Summary

We are hiring a dependable Call Center Agent to handle incoming calls, answer general questions, and help customers access accurate information. The ideal candidate communicates clearly, listens carefully, and remains professional while managing a variety of customer requests.

Responsibilities

• Answer incoming calls and provide courteous assistance to customers.
• Explain company services, promotions, and general procedures using approved information.
• Listen to customer questions and identify the most appropriate response.
• Document call details and maintain accurate interaction records.
• Direct complex inquiries to the appropriate department or team member.
• Complete assigned follow-up tasks and communicate updates when needed.
• Follow established call-handling procedures and service standards.
• Maintain a calm, helpful approach when addressing customer concerns.
• Work with colleagues to support service quality and daily team goals.

Qualifications

• Strong verbal communication and active listening skills.
• Customer-focused attitude and professional telephone manner.
• Good problem-solving, organization, and attention to detail.
• Ability to remain composed while handling multiple inquiries.
• Willingness to learn service procedures and follow established guidelines.
• Previous call center or customer service experience is beneficial but not required.

Benefits

• Training and ongoing professional development.
• Opportunities to improve communication and customer service skills.
• Collaborative team environment.
• Potential for career growth and additional responsibilities.