Call Center Administrative Assistant

Scott-; Plano (TX); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

401(k) with employer match

Company paid life insurance

Job summary

Scott & Associates, PC is seeking a Call Center Administrative Assistant in Plano, TX. You will provide comprehensive administrative support to the collections departments and help manage communications and documentation.

The role requires strong MS Office skills, excellent organization, and the ability to adapt to a fast-paced environment while maintaining discretion and confidentiality.

Qualifications

• 2-5 years' experience in an administrative support role.
• Advanced knowledge of MS Office (Word, PowerPoint, Outlook, Excel).
• Strong organizational skills and attention to detail.
• Discretion and confidentiality are essential.

Responsibilities

• Open, sort, and manage mail, fax, and email correspondence.
• Generate and distribute reporting tools to management and staff.
• Collaborate with the Collections team to ensure workflow efficiency.
• Prepare documents to email or fax to authorized parties.
• Maintain accurate records and support fast-paced office operations.

Skills

MS Office

Communication

Organizational skills

Discretion/confidentiality

Fast-paced environment adaptation

Administrative support experience

Tools

MS Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Administrative Assistant

Administrative Support Full Time Clerical Plano, TX, US

2 days ago Requisition ID: 1350

Salary Range: $17.00 To $18.00 Annually

Scott & Associates, PC is a well-established, multi-state legal recoveries firm. Since our founding in 2000, we’ve grown into a leading force in debt recovery, providing trusted and comprehensive legal solutions for financial institutions nationwide.

Our teams are driven, collaborative, and committed to delivering results.

We are seeking a motivated Administrative Assistant to join our Plano, TX-based team.

About the Role:

The Call Center Administrative Assistant plays a crucial role in ensuring the smooth operation of our office in Plano, TX. This position is responsible for providing comprehensive administrative support to the collections departments, facilitating effective communication and organization within the team. Qualified candidates must be highly organized and efficient with advanced knowledge of Microsoft Office Suite and the ability to quickly learn new software.

Responsibilities:

• Opening, sorting, and responding to or distributing all incoming physical mail, fax and email correspondence.
• Generate, prepare, and distribute numerous reporting tools to call center management and call center staff.
• Collaborate closely with the Collections management team to ensure smooth workflow and timely resolution of inquiries or issues.
• Prepare documents to email/fax to authorized parties
• 2-5 years' experience in an administrative support role
• Previous experience in a legal, call center, or debt recovery/collections environment is desirable
• Advanced proficiency in MS Office with advanced knowledge in Word, PowerPoint, Outlook, and Excel.
• Detail-oriented and comfortable working in a fast-paced, often changing office environment.
• Above-average communication skills, with the ability to interact effectively with various stakeholders.
• Strong organizational skills and attention to detail.
• Dedication to completing projects in a timely manner.
• Discretion and confidentiality is a must.
• Ability to work efficiently and demonstrate excellent decision quality with limited oversight.

Eligible for medical, dental, vision, and company paid life insurance on the first of the month following 60 days of employment.

401(k) with employer match

Please visit our website, www.spalaw.com,for more information on our Firm.