CALL CENTER

Illinois Eye Center; Peoria (IL); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Insurance - health, dental, group term

Uniform allowance

Jury duty pay

401k with match

Profit sharing contribution

Awards program

Continued education & advanced培训

Employee discounts

Job summary

Illinois Eye Center in Peoria, IL is seeking a friendly, patient-facing team member to join our medical office. This full-time, on-site role handles calls, schedules appointments, and enters patient information accurately to support high-quality eye care.

You should have a high school diploma or equivalent and at least two years of customer service experience; call center or patient scheduling experience is preferred, in a fast-paced, team-oriented environment.

Qualifications

• High school diploma or equivalent
• Two years minimum experience in customer service
• Call Center or Patient Scheduling experience preferred

Responsibilities

• Serve as the first point of contact for patients by answering and managing incoming calls, scheduling appointments, and entering information into our computer system accurately.

Skills

Strong communication

Customer service

Data entry

Teamwork

Calm under pressure

Empathy

Problem solving

Organization

Education

High school diploma or equivalent

Job description

Job Details: Job Location: Peoria Office - Peoria, IL, Salary Range: $17.60 - $22.00Hourly, Who we are looking for:

People who are passionate about the care of our patients. We are looking for individuals who want to be part of a medical team that puts our patients first and works well with a team of professionals. Someone who wants a successful career in the eye care profession where your efforts make a difference. We want people who are tech-savvy, enthusiastic, cares about others, and wants to work in a fast paced and fun environment.

Benefits:

• Paid time off
• Paid holidays
• Insurance - health, dental, group term life, and short-term disability
• Uniform allowance
• Jury duty pay
• Traditional and Roth 401k with match
• Profit sharing contribution
• Awards program
• Continued education & advanced training opportunities
• Employee discounts

This is a 40 hour per week position.

Work hours are somewhere between 7 am and 5:00 pm dependent on the position and patient needs. Some positions may work on a Saturday rotation with hours between 7 am and 12 pm.

An Equal Opportunity Employer, Including Disability.

Responsibilities:

• Serve as the first point of contact for our patients by answering and managing incoming telephone calls in an enthusiastic, courteous, and professional manner. You will schedule patient appointments, accurately enter all required information into our computer system, and direct calls to the appropriate personnel as needed. This role works closely with referring physician offices and internal staff to ensure patient needs are addressed promptly and efficiently. Responsibilities include gathering and entering insurance and demographic information, assisting with rescheduling or canceling appointments, and supporting callers with any follow-up needs. While duties may vary slightly by shift or assigned area, the following overview reflects the essential functions of this position.

Education & Experience:

• High school diploma or equivalent
• Two years minimum experience in customer service
• Call Center or Patient Scheduling experience preferred

Essential Skills and Abilities:

• Strong communication and customer service skills; ability to interact professionally with patients, staff, physicians, and leadership
• Excellent computer and data entry capabilities
• Ability to work independently as well as collaboratively in a team environment
• Professional, friendly, and patient-focused demeanor
• Strong organizational skills and attention to detail in a fast-paced setting
• Ability to remain calm and effective under pressure
• Confident decision-making and problem-solving skills
• Comfortable managing multiple tasks at once
• Empathy and understanding of patient needs
• Knowledge of insurance plans is helpful but can be trained
• Alignment with the mission and values of Illinois Eye Center (IEC)