FRONT DESK

Marion Eye Centers; Olney (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) retirement plan

Employee discounts on eyewear

Job summary

Marion Eye Center is seeking a Front Desk Receptionist to serve as the first point of contact for patients. The role involves managing check-in/check-out, scheduling, insurance verification, payments, and supporting clinical and optical teams with daily administrative tasks.

The ideal candidate has strong communication and customer service skills, a high school diploma, and some experience in medical offices or ophthalmology/optometry. The position is on-site, with competitive pay and benefits.

Qualifications

• High school diploma or equivalent required.
• Medical office front desk experience preferred; ophthalmology/optometry experience a plus.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; experience with electronic health record (EHR) systems preferred.

Responsibilities

• Greet patients and visitors in a courteous, professional manner.
• Check patients in and out, verify demographics and insurance information in the practice management system.
• Schedule, reschedule, and confirm appointments for exams, procedures, and optical services.
• Verify insurance eligibility and obtain authorizations as needed.
• Collect co-pays, balances, and other payments; issue receipts and maintain cash logs.
• Answer and route incoming phone calls; take detailed messages and ensure follow-up.
• Maintain confidentiality and HIPAA compliance.
• Assist with scanning, filing, and maintaining patient records.
• Support doctors, technicians, and optical staff with patient flow to ensure an efficient schedule.
• Maintain a clean, organized reception area and perform additional duties as assigned.

Skills

Customer service

Communication

Attention to detail

Multitasking

EHR experience

Education

High School Diploma

Tools

EHR systems

Job description

Location

Olney, IL 62450

Position Summary

The Front Desk Receptionist serves as the first point of contact for patients at Marion Eye Center. This role is responsible for creating a welcoming, professional, and efficient environment by managing patient check-in and check-out, scheduling appointments, verifying insurance, collecting payments, and assisting the clinical and optical teams with day-to-day administrative support.

Key Responsibilities

• Greet patients and visitors in a courteous, professional manner.
• Check patients in and out, confirm appointments, and update demographic and insurance information in the practice management system.
• Schedule, reschedule, and confirm patient appointments for exams, procedures, and optical services.
• Verify insurance eligibility and obtain authorizations as needed.
• Collect co-pays, balances, and other payments; issue receipts and maintain accurate cash logs.
• Answer and route incoming phone calls; take detailed messages and ensure prompt follow‑up.
• Maintain confidentiality and compliance with HIPAA and Marion Eye Center policies.
• Assist with scanning, filing, and maintaining patient records.
• Support doctors, technicians, and optical staff with patient flow to ensure an efficient schedule.
• Maintain a clean, organized, and professional reception area.
• Perform additional administrative duties as assigned by management.

Qualifications

• High school diploma or equivalent required.
• Previous medical office or front desk experience preferred; ophthalmology or optometry experience a plus.
• Strong communication and customer service skills.
• Excellent attention to detail and ability to multitask in a fast‑paced environment.
• Basic computer skills; experience with electronic health record (EHR) systems preferred.
• Professional appearance and demeanor.

Work Environment

Clinic setting across Southern Illinois locations.

Frequent interaction with patients, staff, and physicians.

Must be able to sit, stand, and move between exam rooms and the front office as needed.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) retirement plan
• Employee discounts on eyewear and services