Call Center

Harley Exteriors, Inc.; Bothell (WA); On-site; USD 24,796 - 41,328; Full time

Benefits offered by this job

Health, Dental, Vision, and life insurance

Paid time off and holidays

401(k)

On-the-job training

Great Company Culture

Job summary

A leading window solutions company in Bothell is looking for dedicated Call Center Agents to join their inside sales team. In this full-time position, you will convert customer phone calls into appointments, utilizing effective scripts and your communication skills. The role offers $18 per hour with uncapped bonuses, health insurance, paid training, and a positive company culture. Ideal candidates should be self-motivated, possess strong computer skills, and be flexible to work evenings and weekends.

Qualifications

• High school diploma or equivalent required.
• Experience in inside sales or call center preferred.
• Strong communication skills both verbally and in writing.

Responsibilities

• Convert phone calls to appointments using a prescribed script.
• Make outbound calls to interested customers.
• Schedule appointments from inbound calls.
• Provide feedback on job performance to supervisors.

Skills

Excellent Communication skills

Strong computer skills

Self-motivated

Multitasking

Inside sales experience

Education

High school diploma or equivalent

Tools

Google Chrome

Job description

Full Time position in 22122 20th Ave SE Bothell , 98011

Join our team at our company headquarters in Bothell! We’re seeking Call Center Agents to add to our inside sales center. We are a leader in the window industry and looking for like-minded individuals to join our growing organization. Harley Exteriors is an award winning with the Angi super service award for 11 years in a row. We are constantly growing and looking for new talent to add to our already amazing team.

$18 Hourly Pay PLUS an uncapped bonus averaging $650 to $1100.

This role will take place in-office at our headquarters in Bothell, Wa. We provide 3 weeks payed training to you started in this role. Ability to work evenings and weekends is required.

The Role- What you’ll be Doing

What you’ll bring-The Person

• Meet or exceed incentive-base goals by converting inbound and outbound customer phone calls to appointments by using the company-prescribed script and methodology.
• Actively make outbound phone calls to customers that have expressed interest in replacement windows, entry doors and maintenance free gutters. A successful Agent sells the value of scheduling an in-home consultation with a goal of converting the the call to an appointment with our sales team.
• Intermittently field inbound phone calls to schedule appointments.
• Navigate in multiple web-based computer systems while scheduling appointments and fielding/conducting phone calls
• Meet regularly with coaches and direct supervisor to provide and receive feedback on job performance.
• High school or equivalent experience
• Inside sales and/ or Call Center experience preferred
• Strong computer skills, and preferred experience preferred with Google Chrome.
• Able to multitask
• Self-motivated to achieve goals around number of calls and appointments scheduled
• Excellent Communication skills, both verbally and in writing.
• Able to work non-traditional hours, including evenings and weekends
• Health, Dental, Vision, and life insurance
• PTO and paid holidays
• Vacations
• Great Company Culture

Job Type: Full-time

Pay: $18.00 – $30.00 per hour

Expected hours: 40 per week

Shift Information

• 401(k)
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Day shift
• Evening shift

Ability to Relocate:

• Bothell, WA 98021: Relocate before starting work (Required)