Calf Care Front Office & Customer Support Specialist

Nebraska Vet Services; North Manchester (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Nebraska Vet Services is seeking a Customer Service Representative to support our calf and cattle-focused veterinary practice. You will handle inquiries, process orders, and coordinate across teams to ensure timely scheduling, billing, and product availability. Strong communication, problem solving, and a can-do attitude are essential.

Role requires standing for shifts, reliable transportation, and the ability to lift up to 50 pounds. Prior knowledge of animal husbandry is a plus.

Qualifications

• 18 years old or older with high school diploma or equivalent; bachelor's degree is a plus
• Excellent verbal and written communication skills
• Strong problem solving and decision making skills
• Strong attention to detail and organizational skills
• Empathy and patience when dealing with customers' concerns or complaints
• Ability to multitask, self-motivated, and have the ability to work well with others
• Knowledge of animal husbandry and animal handing skills (preferred)
• Valid driver's license with a clean driving record

Responsibilities

• Respond to customer inquiries and provide accurate information about our products, services, and company policies.
• Assist clients via phone or email in a professional and timely manner. Processing orders, returns, and exchanges.
• Identify and assess clients' needs to achieve problem resolution. Coordinate with internal teams to schedule and bill quickly and project needs.
• Handle and resolve client complaints, ensuring customer satisfaction and loyalty.
• Maintain knowledge of offerings, promotions, and processes; help with monthly sales flyer and product features.
• Collaborate with internal teams (field reps, veterinarians, nurses, scheduling) to meet client needs.
• Provide feedback to management about customer concerns and improvement suggestions.
• Help in other departments as needed to ensure top service.

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Organizational skills

Empathy

Patience

Multitasking

Team collaboration

Overtime willingness

Animal husbandry

Driver's license

Education

High school diploma

Bachelor's degree preferred

Job description

Nebraska Vet Services is seeking a Customer Service Representative to support our calf and cattle-focused veterinary practice. You will handle inquiries, process orders, and coordinate across teams to ensure timely scheduling, billing, and product availability. Strong communication, problem solving, and a can-do attitude are essential.

Role requires standing for shifts, reliable transportation, and the ability to lift up to 50 pounds. Prior knowledge of animal husbandry is a plus.