Veterinary Customer Service Representative

Alliance Animal Health; Crete (NE); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation and Sick Time

Paid Bereavement Program

Paid Parental Leave Program

Competitive Compensation

Continuing Education Allowance

Tuition Assistance Program

Background check eligibility

Job summary

Alliance Animal Health is seeking a Veterinary Customer Service Representative for Crete Veterinary Clinic in Crete, Nebraska. The role focuses on greeting clients, triaging concerns, answering inquiries, scheduling, and handling payments in a fast-paced animal clinic environment.

The position requires a friendly, compassionate demeanor, reliable computer skills, and the ability to manage multiple tasks with attention to detail. Experience in a veterinary setting is preferred.

Qualifications

• Minimum 1 year veterinary reception/assistant experience preferred.
• Compassionate, calm team player with strong communication.
• Proficient computer skills and organized work habits.

Responsibilities

• Greet and welcome clients and patients, answer questions, and triage concerns.
• Answer calls or emails and direct to the appropriate party for resolution.
• Schedule appointments to maximize daily flow and efficiency.
• Check in and check out clients and process payments.
• Provide friendly emotional support to clients during times of need.

Skills

Receptionist experience

Strong communication

Customer service

Computer skills

Tools

Computer skills

Job description

Veterinary Customer Service Representative

• Full-time
• Compensation: USD 16 - USD 17 - hourly

Crete Veterinary Clinic is a well-established (40 years), progressive, fast paced mixed animal practice located in Crete Nebraska. We currently see 60% large animal and 40% small animal in the clinic. We offer many services to provide the best comprehensive care to our patients including Preventative Care, Surgery, Urgent Care, High Speed Dentistry, In-House Diagnostics, Digital full body radiology, Ultrasonography, Vacation Boarding serving the larger region. The large animal practice consists of beef feedlot, mixed cow/calf, with some swine, small ruminant, and equine work. Our cow calf work includes pregnancy checking, ultrasound work, bull fertility exams, calving season work and vaccination programs. The small animal practice includes examinations, dentals, and basic surgeries. Currently we have a small efficient support staff including a practice manager (also a Vet Tech), and a second technician that focuses on the small animal services.

Crete Veterinary Clinic is located in Crete, Nebraska. The proximity to Lincoln allows for easy commute to shopping, entertainment while still enjoying a rural setting. Crete and Lincoln public schools are well regarded, making it an ideal area to raise a family! Popular activities in the area include hiking, boating, fishing with many trails and parks located in the area. Crete Nebraska is a wonderful place to enjoy a healthy and active work-life balance.

Job duties include, but are not limited to:

Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

• Experienced Receptionist or Veterinary Assistantwith a minimum of 1-year veterinary experience preferred
• Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
• Highly organized and possess computer skills
• Self-starter with the desire to continue to advance your knowledge and skillset.

We offer our staff:

Compensation ranging from $16-$17/hr

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.