Veterinary Customer Service Representative

Alliance Animal Health; Lincoln (NE); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

401(k) plan and matching

Paid vacation and sick time

Paid parental leave

Job summary

Crete Veterinary Clinic in Crete, Nebraska is seeking an experienced receptionist/ veterinary assistant to welcome clients, manage scheduling, and process payments. You will support a busy team across small and large animal services with empathy and professionalism.

Join a well-established clinic committed to high-quality care, ongoing training, and a positive work environment in a rural setting with a convenient commute to Lincoln.

Qualifications

• Minimum 1 year of veterinary receptionist or assistant experience preferred.
• Compassionate, calm, team player with strong communication.
• Highly organized with solid computer skills.

Responsibilities

• Greet clients and patients and triage concerns.
• Answer calls or emails and direct to appropriate party.
• Schedule appointments to maximize daily flow.
• Check in and check out clients and process payments.
• Provide compassionate emotional support during times of need.

Skills

Reception experience

Compassionate

Calm demeanor

Team player

Multi-tasking

Strong communicator

Job description

Crete Veterinary Clinic is a well-established (40 years), progressive, fast paced mixed animal practice located in Crete Nebraska. We currently see 60% large animal and 40% small animal in the clinic. We offer many services to provide the best comprehensive care to our patients including Preventative Care, Surgery, Urgent Care, High Speed Dentistry, In-House Diagnostics, Digital full body radiology, Ultrasonography, Vacation Boarding serving the larger region. The large animal practice consists of beef feedlot, mixed cow/calf, with some swine, small ruminant, and equine work. Our cow calf work includes pregnancy checking, ultrasound work, bull fertility exams, calving season work and vaccination programs. The small animal practice includes examinations, dentals, and basic surgeries. Currently we have a small efficient support staff including a practice manager (also a Vet Tech), and a second technician that focuses on the small animal services.

Crete Veterinary Clinic is located in Crete, Nebraska. The proximity to Lincoln allows for easy commute to shopping, entertainment while still enjoying a rural setting. Crete and Lincoln public schools are well regarded, making it an ideal area to raise a family! Popular activities in the area include hiking, boating, fishing with many trails and parks located in the area. Crete Nebraska is a wonderful place to enjoy a healthy and active work-life balance.

To learn more about us click here.

Job Description

Job duties include, but are not limited to: Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

Qualifications

We’re looking for:

• Experienced Receptionist or Veterinary Assistant with a minimum of 1-year veterinary experience preferred
• Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
• Highly organized and possess computer skills
• Self-starter with the desire to continue to advance your knowledge and skillset.

Additional Information

We offer our staff:

Compensation ranging from $16-$17/hr

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
• Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.