Cake Decorator & Customer Experience Specialist

Kroger Family of Companies; Waukesha (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies is seeking a bakery department team member to deliver exceptional customer service in-store. You will assist with daily bakery operations, decorating items, stocking, and ensuring product quality and safety.

The role emphasizes welcoming customers, answering questions, and maintaining a clean, organized bakery area. Responsibilities include sample giving, cake decoration, inventory control, and collaboration with the department manager to meet sales goals while

Qualifications

• Retail experience required or preferred.
• Bakery/cake decorating experience preferred.
• Ability to handle stressful situations.
• Knowledge of basic math.
• Excellent communication skills.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment.
• Assist the department manager in reaching sales and profit goals and monitor quality standards.
• Answer questions and respond to product inquiries across the department and store.
• Gain knowledge of products and suggest items where appropriate.
• Offer samples, prepare bakery items including wedding cakes using proper equipment.
• Recommend bakery items to meet customer needs.
• Check product quality, review sell-by dates, and use bakery equipment per guidelines.
• Decorate cakes, pastries, cupcakes, cookies and other bakery items.
• Label, stock, sign, and inventory department merchandise.
• Report discrepancies in ordering/shipping to the department manager.
• Understand store layout and locate products; stay current with ads.
• Maintain awareness of inventory conditions and note discrepancies.
• Adhere to health, safety, and civil code regulations.
• Follow merchandising, customer service, labor, safety, and loss prevention rules.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and report repairs needed.
• Report safety risks, incidents, and illegal activity; notify management.
• Perform essential job functions with or without accommodation.

Skills

Retail experience

Bakery/cake decorating

Stress management

Basic math

Effective communication

Second language

Job description

Kroger Family of Companies is seeking a bakery department team member to deliver exceptional customer service in-store. You will assist with daily bakery operations, decorating items, stocking, and ensuring product quality and safety.

The role emphasizes welcoming customers, answering questions, and maintaining a clean, organized bakery area. Responsibilities include sample giving, cake decoration, inventory control, and collaboration with the department manager to meet sales goals while