Cake Decorator & Customer Experience Expert

Kroger Family of Companies; Bountiful (UT); On-site; USD 25,000 - 32,000; Full time

Job summary

Kroger Family of Companies is seeking a Bakery Associate to create an outstanding customer experience and support bakery operations. You will assist customers, respond to questions, sample products, and help decorate and prepare bakery items including wedding cakes.

The role requires knowledge of bakery products, ability to handle busy moments, and strong communication and math skills. Training on safety, sanitation, and store standards is provided.

Qualifications

• Any retail experience
• Any bakery/cake decorating experience
• Ability to handle stressful situations
• Knowledge of basic math
• Effective communication skills

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Customer service

Bakery knowledge

Cake decorating

Communication

Basic math

Retail experience

Job description

Kroger Family of Companies is seeking a Bakery Associate to create an outstanding customer experience and support bakery operations. You will assist customers, respond to questions, sample products, and help decorate and prepare bakery items including wedding cakes.

The role requires knowledge of bakery products, ability to handle busy moments, and strong communication and math skills. Training on safety, sanitation, and store standards is provided.